The contractor you hire can make or break your home improvement project. Whether you’re planning a small repair or a major renovation, finding a skilled and reliable professional is crucial. This Old House general contractor Tom Silva shares valuable insights with host Kevin O’Connor on how homeowners can effectively evaluate potential contractors before hiring them.
How To Evaluate a Contractor
You’ll need to do your research on contractor options in your area. Search the internet and speak with neighbors, family, and friends to learn what contractors have to offer. Below are some things to look for.
Check References
One of the most important aspects of hiring a contractor is checking their references. Silva emphasizes the importance of not just collecting references but actually following up on them. Here’s what you should do:
- Ask the contractor you’re thinking of hiring for three references.
- Contact each reference and ask about their experience with the contractor and if they’re happy with the workmanship and customer service they received. Ask about the contractor’s reliability, punctuality, and work quality
- Visit completed job sites, if possible, to check out the contractor’s finished products.
Checking references provides a real-world assessment of a contractor’s capabilities.
Verify Credentials
Never hire a contractor who isn’t properly licensed and insured for your area and the type of work to be done. Here’s what you need to verify:
- Confirm the contractor’s license is valid and current. You can do this online on your state’s contractor licensing board website.
- Check that they have adequate insurance coverage, including liability and workers’ compensation.
- Request a copy of their certificate of insurance.
- Verify that they will obtain all necessary building permits for your project.
Proper credentials are a safeguard against potential liabilities. An insured and licensed contractor not only ensures quality work but also protects you from potential lawsuits in case of accidents or damages during the project.
Assess Compatibility
Silva stresses having an amiable relationship with your contractor, especially for larger projects. Here are some things to make sure you’re on the same page about:
- Alignment on timeline and vision for the project
- Communication style and responsiveness
- Professionalism and demeanor
- Willingness to answer questions and explain processes
Compatibility goes beyond just liking your contractor. It’s about ensuring smooth day-to-day interactions and alignment on project goals. This reduces stress and misunderstandings throughout the project.
Hiring for Small Jobs vs. Large Projects
The hiring process may differ depending on the scale of your project. Here’s what to keep in mind for both small and large jobs.
Small Specialty Jobs
For smaller, specialized tasks such as electrical work or roofing repairs, focus on finding a contractor with specific expertise.
- Look for contractors who specialize in the type of work you need.
- Ensure they have the proper equipment, licensure, and resources for the job.
- Verify that they can work within your desired timeline.
Specialized contractors often have deeper knowledge and refined skills in their area of expertise, making them the ideal choice for specific tasks. They can provide higher quality work compared to general contractors who might not have the same level of specialization.
Large Renovations or Additions
When hiring a general contractor for a major project, such as a whole-house renovation or large addition, additional considerations come into play.
- Look for contractors with experience managing complex projects.
- Ensure they have a network of reliable subcontractors.
- Discuss their approach to project management and communication.
- Consider their ability to handle potential challenges or unexpected issues.
Larger projects often come with unforeseen complexities. Hiring a contractor with a robust network and excellent project management skills ensures that these challenges are handled efficiently and professionally.
Understanding Bids and Budgets
A bid is a formal proposal from a contractor or construction company to take on a building project. It’s a detailed offer that includes the cost, timeline, and scope of work. It’s used by clients to compare contractors and select the best fit for their project and budget.
Getting multiple bids is an important part of the hiring process. Here’s how to approach this step.
Obtaining and Comparing Bids
Silva recommends getting at least three bids for your project. When reviewing them:
- Compare the scope of work outlined in each bid.
- Look for significant price differences and ask for explanations.
- Consider the mid-range bid as a potential sweet spot between cost and quality.
- Be wary of unusually low bids, as they may indicate cut corners or hidden costs.
Comparing bids helps in understanding the market rate for your project and ensures you’re getting fair pricing. It also helps in identifying bids that might intentionally be low but later inflate costs with add-ons.
Budgeting for Unexpected Costs
Construction projects often encounter unforeseen expenses. To prepare for this:
- Set aside a contingency fund of 10%–20% of your total budget.
- Discuss in advance potential scenarios that could lead to additional costs with your contractor.
- Establish a clear process for approving any changes or additions to the original scope of work.
Unexpected expenses are almost a given in renovation projects. A communicated and agreed-upon contingency fund ensures that such costs don’t derail the entire project or cause financial strain.
Ensuring Clear Communication With Contractors
Effective communication is crucial for a successful contractor-client relationship. Here are some tips to maintain clear communication throughout your project.
Establishing Expectations
Before work begins, make sure you and your contractor are on the same page.
- Clearly define the scope of work and project timeline.
- Discuss daily work hours and any restrictions (e.g., noise limitations).
- Agree on a payment schedule tied to project milestones.
- Establish a primary point of contact for questions or concerns.
Clear expectations right from the start help avoid misunderstandings. A mutually agreed-upon payment schedule ensures financial transparency and trust.
Documenting Everything
Keeping thorough records can help prevent misunderstandings and protect both parties.
- Get all agreements and changes in writing.
- Keep copies of all permits, contracts, and receipts.
- Document progress with photos or videos.
- Maintain a log of all communications with your contractor.
Documentation serves as a reference point if disputes arise. It provides a clear trail of agreements and progress, ensuring both parties are held accountable.
Red Flags To Watch For When Hiring a Contractor
While many contractors are reputable professionals, it’s important to be aware of potential warning signs. Be cautious if a contractor does the following:
- Pressures you to make an immediate decision
- Asks for a large upfront payment before work begins
- Cannot provide proof of license or insurance
- Has a history of unresolved complaints with the Better Business Bureau
- Provides a bid that’s significantly lower than others without explanation
Recognizing these red flags early can save you from potential scams or subpar work. It’s always better to spend more time in the vetting process than to rush into a bad decision.
