Pretty much anyone with kneepads and a tub of grout can call themselves a tiler, which means hiring a tile contractor can be a tricky business. Whether you want to renovate a bathroom, update your kitchen backsplash, or install new flooring, you should know how to vet different tile contractors to find a qualified, experienced team.
Why Hire a Professional Tile Contractor?
Simple tile projects can make for a good DIY day, but improper work can lead to costly mistakes and potential damage. Qualified tile contractors are experts in preparing surfaces, planning layouts, and sealing tiles so they stand the test of time. They’re also familiar with building codes and industry standards, which can help you avoid issues if you’re building fresh or planning a move.
Where To Find Reputable Tile Contractors
Finding the right tile contractor doesn’t have to be a daunting task. Here are some reliable sources to start your search.
Referrals and References
Personal recommendations are among the best ways to find a reputable tile contractor. If you’re working with a building contractor or interior designer, ask them which professionals they prefer working with. Friends and family who recently had tile work done might also have some good references for you to consider.
Bart Bettiga of the National Tile Contractors Association (NTCA) recommends asking these three questions about each reference:
- Was the contractor communicative? Orders can get delayed, and schedules can change. Was the contractor upfront, and did they explain changes to the original agreement?
- Did the contractor look and act like a pro? Did they show up on time and clean up each day?
- Would you hire the contractor again?
Online Directories and Associations
The NTCA and other industry groups offer online directories where you can search for certified contractors in your area. Online review sites like Google Reviews and BBB can also be valuable resources for finding what customers say about different tile companies’ service and workmanship.
Questions To Ask Potential Tile Contractors
Once you’ve identified different local tile contractors, ask their representatives these questions to determine the best ones for you.
Can I See a Portfolio?
Ask to see examples of a contractor’s previous work. Some contractors have an online portfolio with many photos and details, while others only offer a portfolio by request. “But make sure your project is of a similar scope to what they had done,” says Bettiga. A fireplace surround is very different from a full bathroom.
What’s Your Estimate for My Project?
Get a detailed written estimate for your project, and be sure the following is included:
- A work schedule
- Material and labor costs
- Terms of payment
- The scope of the project
Typically, homeowners make a down payment before the project begins and a final payment when the work is done. If an estimate seems unusually low, it might signify cut corners or hidden costs.
What’s the Timeline for My Tiling Project?
Ask about the contractor’s current workload, when they can start your project, and when they think they’ll be able to finish it. This isn’t for the sake of having the work done as quickly as possible. Rather, you want to see how upfront the team is about scheduling and any possible delays.
Can I See Proof of Licensure and Insurance?
Confirm your contractor holds the licenses required by your state and local government. You should also verify they carry liability and workers’ compensation insurance to protect you, your property, and their workers in case of accidents or damage.
Unlicensed and uninsured contractors pose a serious risk to your project’s integrity and your finances. If a contractor can’t show they have either one, avoid working with them.
Professional Certifications
Industry certifications from the NTCA and other trade groups show a contractor is committed to their trade and more likely to follow the latest standards. Some certifications include courses in advanced installation techniques and cutting-edge materials.
Red Flags To Watch Out for When Hiring a Tile Contractor
Spotting red flags early in the estimate process can save you a lot of headaches. A professional contractor should be transparent, credible, and readily willing to prove their expertise to you. Avoid hiring a contractor if you see any of these red flags:
- High-pressure sales tactics
- Lack of a physical business address or professional website
- Reluctance or inability to prove licensure or insurance
- Requests for large upfront payments
- Unwillingness to obtain necessary permits
Post-Installation Tile Care and Maintenance
One thing many homeowners forget to ask about is upkeep. “This is a big issue,” Bettiga says. “Improper cleaning or maintenance can affect tile performance.” Find out exactly how the contractor recommends caring for the tile or stone. You can also ask about a maintenance agreement if your new tiles require special care, such as sealing.
Our Conclusion
Hiring the right tile contractor can take time, but the better-quality workmanship and service will be worth it. Thoroughly review all bids and contracts you receive, and keep open communication before and during your job.