When your home needs professional maintenance, it’s important to hire a company that provides reliable service without unnecessarily high costs. That’s especially true for heating and cooling or plumbing issues, as the stakes are often high.

ARS Rescue Rooter provides plumbing, electrical, and heating and cooling repairs. Our review covers the company’s services, cost, customer service, customer reviews, and more so you can decide if it’s the right fit for your needs.

ARS Rescue Rooter at a Glance

• Company name: American Residential Services LLC
• Year founded: 1975
• Phone number: 888-253-8795
• Website: https://www.ars.com/
• BBB Rating: A+

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ARS Rescue Rooter Services

ARS Rescue Rooter services for eight core home systems. Here are the services it provides for each system:

1. Air conditioning: Air conditioning repair, installation, and maintenance on various types of home AC systems including the best air conditioner brands
2. Heating and furnace: Heating system repair, installation, and maintenance
3. Indoor air quality: Duct cleaning and indoor air quality installation
4. Plumbing services: Plumbing repair, plumbing installation, drain cleaning services, plumbing maintenance, sewer, and water line services, gas line repair, water heater services, sump pump services, and garbage disposal services
5. Smart home products: Installation of Nest thermostats, Nest Protect, Nest cams, and Google products and LeakSmart leak detection
6. Attic insulation services: Radiant barrier, attic ventilation, and attic insulation
7. Commercial services: Commercial plumbing and commercial HVAC services
8. HVAC systems: HVAC repair, installation, and maintenance for your swamp cooler, ductless mini-split, geothermal, zoned HVAC, radiant cooling and heating, heat pumps, and dual-fuel

Plumbing Services

ARS Rescue Rooter offers various plumbing services 24 hours a day, seven days a week. This includes repairs and replacements for the following: 

• Broken water heaters
• Burst washing machine hoses
• Faucet replacement and repair
• Frozen pipes
• Hot water heater repairs and replacement
• Kitchen and bathroom drain clogs
• Leaky pipes
• Overflowing toilets
• Plumbing system repair and installation
• Sewer line stoppages
• Sump pump services

HVAC Services

ARS Rescue Rooter offers the following HVAC services for cooling systems and heaters: 

• Air conditioner tune-up 
• Air conditioning system repairs
• Ductwork repairs and installation
• Emergency gas line repairs
• Heating and air conditioning replacement 
• Heating system repair
• Heater tune-up
• New HVAC installation

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Pros

• Is available 24/7 and offers emergency services
• Provides a written estimate before initiating service
• Only uses certified, drug-tested, and background-checked technicians

Cons

• Not available in 26 states
• Warranty only lasts for one year
• Some customer reviews mention abrupt canceling and rescheduling

ARS Rescue Rooter Reviews

ARS Rescue Rooter holds an A+ rating from the Better Business Bureau (BBB). It’s important to note that the BBB rates ARS Rescue Rooter locations separately from its headquarters. For example, the company’s Raleigh, North Carolina, location holds a 4.5-star average rating based on 100 reviews. Most reviews mention that the ARS technician was on time and performed an impressive job.

Here’s a sampling of ARS Rescue Rooter reviews we found for the company’s Raleigh, North Carolina, location headquarters page:

“At our appointment, [the ARS technician] provided the best options for my situation, took care of scheduling the next day install, and overall, was just a good, kind human being doing his best for another person. During the install appointment, [the ARS team} were TRUE problem solvers as they serviced my home under the most professional spirit I have ever witnessed.” – Shaina L. via BBB on Jan. 18, 2023

“I had a tunnel dug under my house and across my yard. The crews that came out were efficient. The supervisors were very helpful and came back often to check the work that had been done and made sure everything was cleaned up. They even cleaned the dirt off the driveway! They were prompt and worked around my schedule. They explained their work to me and indulged any questions. They showed up in clean crisp shirts just to check on things and didn’t hesitate to get in and get dirty on occasion because it was necessary to get the job done!” –Pamela S. via BBB on Oct. 28, 2022

“The salesman and the plumbers were very knowledgeable and polite. We were very impressed with the speed the plumbers worked at. They completed the job in approximately one hour and twenty minutes.” –Horace P. via BBB on Sept. 21, 2022

“I always have very good service from the Will Fix It team. The technicians are professional and explain the issue, big or small. I had a thermostat problem. They are thoughtful of elderly people as well as all the rest of us who are not digitally proficient! Thank you for your good service for many years.” –Linda M. via BBB on Sept.11, 2022

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How Much Does ARS Rescue Rooter Cost?

The cost of ARS’ services depends on your HVAC or plumbing issue and any code requirements from your municipality. The average cost of AC repairs is $100 to $650, while sewer line replacement could cost around $5,000.

ARS’ certified technicians provide preprinted pricing guides and written options up-front, and the technicians will not start work without your approval.

Financing Options

ARS Rescue Rooter offers the following financing options to homeowners:

1. 12-month loans on approved credit by EnerBank USA. Through this payment option, homeowners don’t pay any payments or interest for 12 months, and the interest is waived if repaid in 365 days.
2. Customers can take out reduced interest loans of 6.99% APR for up to five years with approved credit by EnerBank USA.
3. The company accepts all major credit cards.

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Warranty

ARS Rescue Rooter offers a one-year warranty on all of its work. If you’re dissatisfied with your purchase for any reason, the company will remove and refund your product or service.

ARS provides separate warranties on sewer repairs and drain cabling. Each product and service is subject to its own applicable warranty, which is provided upon completion of the work. We advise you to check with ARS Rescue Rooter to see what manufacturer warranties you may qualify for.

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Customer Service

ARS Rescue Rooter provides 24/7 customer service and emergency services when necessary. Homeowners who need regular services can contact the company by calling 888-253-8795 or schedule a service using the online tool on the company’s homepage.

For same-day, emergency services, homeowners can call 888-253-8795 or contact the company using the live chat function on the emergency plumbing services and emergency HVAC services webpages.

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Our Conclusion

ARS has 24/7 availability, certified technicians, and a one-year service guarantee. Our team was impressed to learn that the company’s technicians receive background checks and drug tests and follow stringent COVID-19 protocols for safety.

FAQ About Rescue Rooter

Does ARS Rescue Rooter provide a warranty for its work?

ARS Rescue Rooter provides a standard labor warranty for one year, and all parts are warrantied by the manufacturer from defects for up to 10 years. If you’re dissatisfied with the company’s work, ARS will try to meet your expectations or remove the equipment and refund 100% of your money.

Is ARS Rescue Rooter available in Washington, D.C.?

Yes, ARS Rescue Rooter is available in Washington, D.C.

How many locations does ARS Rescue Rooter have?

Add ARS Rescue Rooter is located in 23 states, with over 70 locally managed service centers and around 6,500 employees. It’s flagship location is in Memphis, Tennessee.

To share feedback or ask a question about this article, send a note to our team at reviews@thisoldhousereviews.com.