Founded in 1996, Service Experts Heating & Air Conditioning specializes in heating, cooling, and plumbing services. The company offers free in-home consultations and 100%-satisfaction guarantees. Our review evaluates Service Experts’ coverage options, customer service, and more to help you decide if it’s the best AC company for your home.
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Service Experts Availability
Service Experts Heating & Air Conditioning is headquartered in Plano, Texas, and the company serves these 28 U.S. states:
- Alabama
- Arizona
- California
- Colorado
- Florida
- Georgia
- Idaho
- Illinois
- Indiana
- Kansas
- Louisiana
- Maryland
- Mississippi
- Nebraska
- New Hampshire
- New Jersey
- New York
- North Carolina
- Ohio
- Oklahoma
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- West Virginia
| Pros | Cons |
|---|---|
|
Available 24/7 and offers emergency services |
Not available in 22 states |
|
Is accredited with the Better Business Bureau (BBB) and has an A+ rating |
All services aren’t offered in every location |
|
Provides a one-year service guarantee and a 100% satisfaction guarantee |
Advantage Program
In addition to servicing existing systems, Service Experts Heating & Air Conditioning can sell heating, ventilation, and air conditioning (HVAC), water heater, and water treatment systems to homeowners through its Advantage Program. This program requires no down payment and provides homeowners with 24/7 emergency services at no additional cost. The Advantage Program also includes the cost of repairs in both parts and labor, diagnostics, and seasonal maintenance.
Service Experts Heating & Air Conditioning Coverage
Service Experts Heating & Air Conditioning provides a comprehensive range of services across multiple categories, including heating, cooling, HVAC, plumbing, and more. Below is a detailed breakdown of its offerings:
Heating Services
Below are the heating services that Service Experts offers:
- Boiler services: The company offers installation, maintenance, and repair services for residential boilers to ensure consistent heating.
- Furnace installation and replacement: The company installs high-efficiency furnaces to improve home heating performance and reduce energy costs.
- Furnace maintenance: Regular tune-ups help enhance efficiency, extend furnace lifespan, and prevent costly breakdowns.
- Furnace repair: Technicians troubleshoot and repair common furnace issues, such as ignition failure, blower replacement, or inconsistent heating.
- Oil furnace services: Experts provide servicing and maintenance for oil-based heating systems to ensure reliable performance.
Cooling Services
Service Experts offers the following AC services:
- Air conditioning installation and replacement: Service Experts installs central air conditioning and ductless mini-split systems for efficient home cooling.
- Air conditioning repair: HVAC contractors diagnose and repair cooling system issues, including compressor malfunctions, AC tune-ups, and refrigerant leaks.
- AC maintenance: Seasonal HVAC maintenance services include coil cleaning and refrigerant checks to ensure long-lasting cooling efficiency.
- Ductless cooling solutions: The company provides zone-based cooling solutions using ductless mini-split systems for better temperature control.
- Thermostat upgrades: Smart thermostat installations help improve energy efficiency and provide better climate control.
Other HVAC Services
You can also choose from the following HVAC services:
- Commercial HVAC: The company designs and installs custom heating and cooling systems to meet the needs of businesses.
- Heat pumps: Technicians install and service energy-efficient heat pumps that provide both heating and cooling.
- Mini-split systems: Ductless mini-split systems offer flexible temperature control in different areas of the home.
- Packaged HVAC systems: Compact all-in-one heating and cooling solutions provide efficient temperature regulation for homes and businesses.
- Ventilation services: The company improves indoor air quality by enhancing airflow and filtration systems in homes and commercial spaces.
Plumbing Services
Unlike many other HVAC services, Service Experts offers the following plumbing services:
- Drain line cleaning: Professional cleaning services help prevent clogs and backups in household plumbing systems.
- Gas line services: The company safely installs and repairs gas piping to ensure secure connections for appliances.
- Leak detection and repair: Technicians use advanced technology to identify and fix hidden water leaks before they cause significant damage.
- Sump pump installation and repair: Service Experts installs and repairs sump pumps to protect basements from flooding and water damage.
- Water heater services: The company installs and maintains both traditional and tankless water heaters to provide a reliable hot water supply.
Additional Services
Service Experts also offers:
- Attic insulation: The company enhances home energy efficiency by upgrading attic insulation to minimize heat loss.
- Carbon monoxide and smoke detector installation: Experts install modern detectors to enhance home safety and provide early warnings for potential hazards.
- Duct cleaning and repair: Regular duct cleaning and repair services improve air quality and optimize HVAC system performance.
- Indoor air quality solutions: The company installs air purifiers, humidifiers, and dehumidifiers to create a healthier indoor environment.
- Thermostat installation and upgrades: Smart and programmable thermostats offer precise climate control and energy savings.
Note: Service availability varies by location, but all work is performed by certified professionals. The company services all heating and air conditioning systems, regardless of the brand.
Emergency Services
Service Experts Heating & Air Conditioning offers 24/7 emergency support for all of its service categories, ensuring rapid response and professional assistance when needed most.
Memberships
The company provides HVAC service memberships designed to help homeowners save on seasonal tune-ups and annual safety inspections. Memberships include the following in the table below.
Service Experts Heating & Air Conditioning Membership Details
| Membership Benefits | Advantage Program | Armor + | Maintenance + | Priority + |
|---|---|---|---|---|
|
New equipment and installation |
✓ |
|||
|
100% parts & labor coverage |
✓ |
✓ |
||
|
Filters included |
✓ |
✓ |
||
|
Seasonal precision tune-ups |
✓ |
✓ |
✓ |
|
|
Energy savings: up to 30% |
✓ |
✓ |
✓ |
|
|
Annual safety inspection |
✓ |
✓ |
✓ |
|
|
Guaranteed 24/7/365 priority service |
✓ |
✓ |
✓ |
✓ |
|
No trip charges |
✓ |
✓ |
✓ |
✓ |
|
No overtime charges |
✓ |
✓ |
✓ |
✓ |
|
15% discount on repairs |
N/A |
N/A |
✓ |
✓ |
|
15% discount on air quality products |
✓ |
✓ |
✓ |
✓ |
|
100% 1-year guarantee on repairs |
✓ |
✓ |
✓ |
✓ |
|
Lifetime thermostat warranty |
✓ |
✓ |
✓ |
✓ |
|
Home health report card on each visit |
✓ |
✓ |
✓ |
✓ |
|
29-point visual inspection on each visit |
✓ |
✓ |
✓ |
✓ |
Service Experts Heating & Air Conditioning Cost
The cost of a membership, Advantage Program, or individual services varies depending on the specific home and the services purchased. To get an accurate price estimate, homeowners can call the company at 1-866-397-3787 for a free quote.
Financing Options
Service Experts Heating & Air Conditioning provides flexible financing options for HVAC system repairs, allowing homeowners to manage costs effectively:
- Competitive interest rates: Benefit from financing plans with reasonable interest rates.
- Low monthly payments: Spread out the cost of repairs over time with manageable monthly payments.
- No down payment: Get necessary repairs or installations without an upfront payment.
- No annual fees: Enjoy financing options without worrying about additional yearly charges.
- No prepayment penalties: Pay off the balance early without incurring extra fees.
To explore financing options and determine eligibility, customers can contact the company.
Customer Service
Service Experts Heating & Air Conditioning provides 24/7 customer service, including emergency services when needed. Homeowners can contact the company through the online scheduling tool, by calling, or by emailing the company at customercare@serviceexperts.com. The company also offers a live chat service on its website.
Service Experts Reviews
Service Experts Heating & Air Conditioning holds an A+ rating from the BBB and is accredited by the organization. As seen in the table below, the company holds a high customer review average rating on the BBB, Angie’s List, and Google.
| Review Website | Average Star Rating |
|---|---|
|
BBB |
4.5 star rating (out of 5) based on 780 reviews |
|
Angie’s List |
4.4 star rating (out of 5) based on 267 reviews |
|
|
4.5 star rating (out of 5) based on 508 reviews |
*Data accurate as of August 2020
Here’s a sampling of positive and negative Service Experts reviews:
“Super professional, very helpful, extremely fast, and responsive. [I am] especially grateful for receiving a range of options and price considerations. [The company also exhibited] good pandemic practices.” — K-Sue P via BBB on July 22, 2020
“[Service Experts Heating & Air Conditioning] is always very thorough and provides me with a full report and explanation of what it did and what it observed with my system.” — Anonymous via Angie’s List on January 7, 2018
“My credit card was charged twice, and the company failed to provide the services they said they would.” — Jason Schroeder via Google in January 2020
“My first experience with Service Experts was great. Ever since that first appointment, however, my opinion of Service Experts has declined. Each technician that comes for service is more sullen than the last. I’ve also had the managers come and try to sell me a new system without asking.” — Kat Baker via Google in February 2020
Our Conclusion
Service Experts Heating & Air Conditioning offers a solid membership program and Advantage Program, provides a 100% satisfaction guarantee, and has a variety of positive customer reviews, making it a provider worth considering for heating, cooling, and other home services. Enter your zip code in the tool below to get a free quote from Service Experts Heating & Air Conditioning.
Service Experts Heating & Air Conditioning Overview
- Company name: Service Experts Heating & Air Conditioning
- Years in business: 24
- Headquarters: 3820 American Drive Suite 200, Plano, TX 75075
- Phone: 1-866-397-3787
- Website: www.serviceexperts.com
- BBB rating: A+
