Service Line Warranties of America Review (2024)

Service Line Warranties of America (SLWA), a HomeServe USA company operating out of Pennsylvania, offers protection plans for your home’s sewer, heating, cooling, water, gas, and electrical lines. Home warranty companies, like Service Line Warranties of America, are separate from local utilities, and the service contracts they provide will cover damage to utility lines that home insurance and local municipalities won’t.

It’s important for homeowners to understand the coverage they receive with this plan and what’s covered by their home insurance or utility provider. Keep reading this review to learn more about plans, coverage, and pricing.

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Pros and Cons of Service Line Warranties of America

Pros

• You only pay a low monthly premium (you don’t have to pay a service call fee), while most other providers charge this fee
• Customers get unlimited calls per year
• A+ rating and accreditation from the Better Business Bureau (BBB)

Cons

• Plans aren’t customizable and cover systems, not appliances
• Customers can’t choose their own contractor
• Not available in much of the country, while many providers are nationwide

Service Line Warranties of America Plans and Coverage

Service Line Warranties offers 10 basic repair plans, each corresponding to a home utility system. When you visit the Service Line Warranties website, you can input your zip code and see the available service line protection programs and plans in your area. Since Service Line Warranties of America doesn’t provide a coverage map, trying to find information on gas line coverage is a hit-and-miss search if it’s not available in your zip code.

Problems with exterior water lines can cause standing water in your yard or basement, which can lead to a number of other issues. Here’s what this plan from Service Line Warranties will cover.

Exterior Water Service Line Coverage

This warranty covers all septic and sewer line repairs and any damage caused to your yard while repairing them. Read our article about the best home warranty companies for septic coverage to learn more.

Exterior Sewer and Septic Line Plan

Burst, blocked, and leaky pipes can cause substantial damage to the inside of your home, so Service Line Warranties technicians are prepared to solve these problems.

Interior Plumbing and Drainage System Coverage

Although this company doesn’t offer coverage for individual electrical appliances like refrigerators or freezers, it will cover the main electrical system inside your home.

Interior Electrical Line Coverage

Just because an electrical line is on the exterior of your home doesn’t mean it’s the city’s job to repair it if it wears out. Here’s what you can expect with exterior electrical line coverage.

Exterior Electrical Line Coverage

If you have central air conditioning, this plan will cover any major repairs that need to be done to the system.

Cooling System Coverage

This plan covers all the major components of a furnace heating system.

Heating System Coverage

As gas lines age, they can begin to break down, so Service Line Warranties offers a plan specific for gas-heated homes.

Gas Line Coverage

Most home warranty companies consider a water heater as its own system and provide separate coverage for it—Service Line Warranties is no exception.

Water Heater Repair Plan

There does not appear to be any add-on or customizable options with this home warranty company—you may only choose from the warranty plans that the company offers in your location. However, you can purchase packages that combine the company’s heating and cooling plans in some locations.

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How Much Does Service Line Warranties of America Cost?

Service Line Warranties of America is unique in that your premium is all you pay. Typically, you would have to pay a service call fee every time a technician comes to inspect a problem if you have home warranty coverage. However, with Service Line Warranties, you’re required to pay only a monthly premium.

The premium will vary by geographic area, but as an example, here are the prices and maximum payouts for the Wyncote, PA, zip code, 19095.

Note: Service Line Warranties offers discounts in some locations. For example, in this zip code, the company offers the first year of its Exterior Septic/Sewer Line plan for 50% off—it would normally be $12.48 a month. Purchasing a combo plan, if one is available in your area, may also save you money over purchasing both plans separately.

• Read more: Budget-Conscious Home Warranty Plans

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How to File a Claim with Service Line Warranties of America

Service Line Warranties of America customers can call 866-922-9006 at any time to submit a claim.

The company will dispatch one of its contractors to repair or replace the faulty part, as long as it’s covered by your plan. There’s no need to pay the technician—you will only need to sign off on the service line repairs, and Service Line Warranties will pay the contractor.

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Service Line Warranties of America Reviews

Service Line Warranties of America has been an accredited business with the Better Business Bureau (BBB) for 14 years, and it maintains an A+ rating based on its handling of customer complaints. Despite its rating, Service Line Warranties of America has a mix of positive and negative reviews, as any good home warranty company will have.

Here is what some of the company’s customers had to say.

“All workers were professional, friendly and very experienced. The problem could have resulted in digging up our yard but they were able to resolve it through far less invasive measures.” — Ginnie H., April 15, 2023, 5 stars

“This is a good company. I have been using them for a long time. They have been out a few times to unclog the sewer line. It would be good if they could replace or fix the line. That would really do the trick.” — Gordon L., March 14, 2023, 4 stars

“We’ve had Service Line Warranties for quite a few years for both the water line and the sewer line, but never really thought we would need them. We were wrong! Thank goodness we had the warranty when the water line had a major leak. The response from Service Line was quick and we were very happy with the work that was done! The men who came out were great and left our yard looking good. They answered all our questions and were very professional. I have been recommending Service Line Warranties to all my friends.” — Faye S., April 11, 2023, 5 stars

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Service Line Warranties of America Company Information

Service Line Warranties of America is the official provider for the National League of Cities Service Line Warranty Program, and the NLC Service Line Warranty Program is administered by SLWA parent, Utility Service Partners, Inc. Service Line Warranties of America and Utility Service Partners are part of HomeServe USA Corp, a company providing home repair solutions in the United States and Canada.

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SLWA Alternative Home Warranty Providers

We reviewed 13 home warranty companies, and chose our top alternatives to Service Line Warranties of America in the table below:

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Is Service Line Warranties of America Right For You?

We give Service Line Warranties of America a 6.97/10. Service Line Warranties provides coverage for plumbing, sewer, gas, and electric systems and charges low premiums and no service call fees. The maximum caps on repair payouts are high and the claims process is simple. However, the company only covers some of your home’s systems and is available in only a few states.

If you’re interested in a more comprehensive home warranty, we recommend Liberty Home Guard for customers seeking affordable system and appliance coverage and top-rated customer service. You can read our detailed home warranty provider reviews below:

• Liberty Home Guard Review
• American Home Shield Review
• First American Home Warranty Review
• Select Home Warranty Review
• AFC Home Warranty Review

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Our Rating Methodology

We back up our home warranty ratings and recommendations with a detailed rating methodology to score each provider objectively. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and conducting focus groups and consumer surveys. 

We score each provider against our review standards, which include four comparison categories: coverage, value, trust and transparency, and availability and service. We rate each provider across 31 factors within these categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We then convert the final scores to a 5-star rating. 

Here’s a breakdown of our weighted factors:

• Coverage (40%): We scored coverage based on included home systems and appliances, add-on options, and unique benefits. We also compared coverage caps and policy exclusions.

• • Additional coverage items
  • Annual coverage cap
  • Home systems coverage
  • Major appliances coverage
  • Obstructed wall coverage cap

• Value (30%): We compared the coverage level received to monthly pricing to determine plan value. We considered premium pricing, service fees, and flexibility in customizing plan costs. 

• • Average monthly cost
  • Cost flexibility
  • Lowest service fee

• Trust and Transparency (16%): We evaluated each company’s reputation using the Better Business Bureau ratings and customer reviews on third-party review sites. We read through plan change policies, workmanship protections, and sample contract availability. 

• • Brand reputation
  • Policy change flexibility
  • Sample contract availability
  • Workmanship guarantee length

• Availability and Service (14%): We award higher scores for faster claim processing and response times. We also considered service technician policies, including options to choose your technician. 

• • Claims process
  • Guaranteed response time
  • Service flexibility

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.