ABC Home Warranty Review

Started in 1952, ABC Home Warranty is a family-owned business located in central Ohio and run by ABC Home Services, which became a part of the IGS family of companies in 2017. In addition to providing repair services for homeowners, ABC provides assistance to realtors who are in the market for a home warranty on behalf of a client.

We’ve assessed the highest recommended home warranty companies to provide you with a reliable and objective review of various providers. Our reviews are based on several factors, including plan structure, cost, customer reviews, and more. While we like ABC Home Warranty, our top pick for the best home warranty is Liberty Home Guard for its top-tier customer service and extensive plan add-on options.

Compare the advantages and disadvantages of ABC Home Warranty below.

ABC Home Warranty Pros and Cons

Pros

• No service fee, while most competitors charge a service fee
• Transparent pricing
• Sample service agreements available

Cons

• Very limited Core plan
• No add-on options for Core plan
• Only available in Ohio, while most competitors are nationwide

If those are deal breakers, check out the best home warranty companies in Ohio, as well as our other recommended providers below.

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What Are ABC Home Warranty Reviews Plans and Coverage?

ABC Home Services offers three home warranty packages for homeowners: the Core Home, Premier Home, and Premier Plus plan. Below, we’ve detailed the specifics about what items are covered under each plan. Note: in all three plans, the maximum coverage limit is the same for each type of product.

In addition to these systems and appliances, ABC Home Warranty also offers coverage for optional add-ons with the Premier and Premier Plus plans. No additional options are available for the Core plan.

Limited Roof Leak Protection: $750

Pool and/or Inground Spa Equipment: $1,500

Well and Septic Protection: $4,000

Wet Bar Refrigerator/Wine Cooler/Ice Maker: $500

There are some perks, with limits of course, that come with the Premier Plus and Premier warranty plans.

• Building permits: limit of $250 per protection period
• Concrete access: limit of $500 per protection period
• Inspections, additions, and alterations: limit of $500 per protection period
• Removal, disposal, relocation of Items: limit of $500 per protection period
• Home seller protection for Premier Plus customer only

ABC Home Warranty Coverage Exclusions

To receive coverage, all items should be in proper working condition before your home warranty agreement is signed. There are also limitations for each appliance or system, the details of which can be found in each plan’s respective service agreement—the Core plan service agreement, the Premier Plan service agreement, and the Premier Plus plan service agreement.

ABC Home Warranty denies the following conditions from its coverage:

• Item is not in proper operating condition before the effective date begins
• Damage is caused by improper use, accident, handling, or improper installation
• Equipment is covered by product recall, warranty, or an extended warranty
• Loss or failures are caused by power surges, fire, storms, fire, or previously improper repairs

When equipment is beyond repairable, ABC Home Warranty will replace an appliance or system with similar features, efficiency, and capacity. If the replacement cost exceeds the provider’s maximum limits, the policyholder must make up the difference.

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How Much Does ABC Home Warranty Cost?

When purchasing your home warranty plan from ABC Home Services, you have the option to pay annually if buying a warranty for a new home, or annually or monthly if renewing a home warranty plan. To pay monthly, payments must be able to be charged automatically to a credit card.

Note: The cost of each home warranty plan is dependent upon the plan you choose and the size of your home. Here’s a breakdown of ABC Home Warranty plan costs.

Some ABC home warranty plans fall right within the home warranty industry average range of $300 to $600 a year, while the Premier Plus plan is a little more expensive.

What stands out about ABC Home Services home warranty plans is the fact that no service fee is required. When a local technician or contractor is dispatched to your home for a repair or replacement, it’s at absolutely no cost to you beyond the standard plan fee. Typically, home warranty service agreements require a service fee between $75–$125 each time service is requested.

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ABC Home Warranty Reviews

ABC Home Services is an accredited business with the Better Business Bureau (BBB) and has an A+ rating. With any top home warranty company, there will be a mix of positive and negative reviews.

Here’s what some ABC Home Warranty customers have to say:

“This is our third home warranty company. The first was OK, but it was through our mortgage company, which we lost when refinanced with another company. The second was awful. ABC gets a contractor in touch with you within one business day. I have nothing but good things to say about this company.” — Lisa H, 5 stars

“Our furnace was not lighting properly. I called in the claim and waited for a week and three days for a contractor’s call that never came. I got the issue resolved myself and canceled the call. I’ve had good service from ABC in the past, but this was horrible.” — David E., 1 star

Also note ABC Home Services’ response to this negative review:

“We apologize for the delay with the contractor scheduling service. It appears we were able to resolve the issue as we dispatched a different HVAC contractor to the home on 12/31/19. We look forward to providing a better experience in the future.”

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FAQs About ABC Home Warranty

Is an ABC home warranty worth it?

When a major system or appliance breaks down in your home, not only might you have to live without your reliable refrigerator or heat in your house, you’re going to have to pay for whatever repairs or replacements are necessary to get the item in good working condition again. That is, unless your home is covered under a home warranty.

A home warranty is a service contract that covers the cost of repairs and replacements when major home appliances and systems break down, providing homeowners with peace of mind and preventing them from paying expensive costs out of pocket. For a thorough understanding of these service contracts, check out our article detailing the principles of home warranties.

Where does ABC Home Warranty provide coverage?

ABC Home Warranty provides coverage to residents in Ohio. People who live in other states should consider companies like American Home Shield or AFC Home Club. American Home Shield covers all states, except Alaska, and AFC Home Club covers all states except for Hawaii, California, South Carolina, and Nevada. To learn more check out our comprehensive guide of American Home Shield and AFC Home Warranty Review.

What is IGS Home?

IGS Home Warranty is a subsidiary of IGS Energy that focuses on providing insurance for utility lines and HVAC systems.

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Is ABC Home Warranty Right for You?

We give ABC Home Warranty a 8.4/10 rating. While ABC Home Services does have good home warranty options for homeowners, we believe there are better options out there for people looking for more comprehensive coverage. For one, ABC Home Services is only available in Ohio, preventing other U.S. residents from enrolling in coverage. Additionally, the Core plan, ABC’s most basic plan, doesn’t provide coverage for essential items like the refrigerator, oven, or central vacuum system.

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Our Rating Methodology

We back up our home warranty ratings and recommendations with a detailed rating methodology to score each provider objectively. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and conducting focus groups and consumer surveys. 

We score each provider against our review standards, which include four comparison categories: coverage, value, trust and transparency, and availability and service. We rate each provider across 31 factors within these categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We then convert the final scores to a 5-star rating. 

Here’s a breakdown of our weighted factors:

• Coverage (40%): We scored coverage based on included home systems and appliances, add-on options, and unique benefits. We also compared coverage caps and policy exclusions.
  • Additional coverage items
  • Annual coverage cap
  • Home systems coverage
  • Major appliances coverage
  • Obstructed wall coverage cap

• Value (30%): We compared the coverage level received to monthly pricing to determine plan value. We considered premium pricing, service fees, and flexibility in customizing plan costs.
  • Average monthly cost
  • Cost flexibility
  • Lowest service fee

• Trust and Transparency (16%): We evaluated each company’s reputation using the Better Business Bureau ratings and customer reviews on third-party review sites. We read through plan change policies, workmanship protections, and sample contract availability.
  • Brand reputation
  • Policy change flexibility
  • Sample contract availability
  • Workmanship guarantee length

• Availability and Service (14%): We award higher scores for faster claim processing and response times. We also considered service technician policies, including options to choose your technician.
  • Claims process
  • Guaranteed response time
  • Service flexibility

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.