Constellation Home Review (2025)

Constellation Home has been in business for over 30 years, providing home warranty services to customers in Georgia, Maryland, Pennsylvania, and Texas. What sets this provider apart from other home warranty companies is its customizable plans, including bundled options and coverage for individual appliances.

In this article, we evaluate Constellation Home’s warranty plans—including coverage, costs, and policy features—to determine if it’s the right company for you. We’ll also compare Constellation Home to top national home warranty providers to see how it stacks up in value and coverage.

Pros and Cons of Constellation Home

Compare the advantages and disadvantages of Constellation Home below:

Pros

• Doesn’t charge a service fee for HVAC or appliance service calls
• Offers plans for individual appliances and systems throughout your home
• Provides 24-hour emergency services

Cons

• Limits coverage to Georgia, Maryland, Pennsylvania, and Texas, while other providers are available in most states
• Doesn’t cover the cost of appliance or system replacement
• Charges a $75 fee if a non-emergency service call is performed outside of normal working hours

What Plans and Coverage Does Constellation Home Offer?

Constellation Home offers both Individual Protection Plans and bundled Smart Service Plans. Individual Protection Plans cover a single selected appliance or system, such as a washer or refrigerator.

In contrast, Smart Service Plans cover a specific group of appliances and systems, including heating and air conditioning systems, water heaters, and major home appliances. These bundled plans offer comprehensive protection for multiple home systems, guaranteeing essential items such as your HVAC and water heater have coverage under a single plan.

In addition, Constellation Home provides the flexibility to choose the brand of your replacement appliance or system, offering more freedom than traditional home warranty plans. This flexibility allows you to select a brand that aligns with your preferences and existing home appliances, ensuring compatibility and satisfaction with the replacement.

Constellation Home Individual Protection Plans

An Individual Protection Plan allows customers to receive coverage for repairing a specific appliance or system. Constellation Home offers Individual Protection Plans on the following items:

• Central air conditioning and heat pump (outdoor unit)
• Gas heat system (forced warm air, hot water, or steam)
• Whole-house air cleaner and humidifier
• Water heater (electric or gas)
• Heat pump water heater
• Tankless water heater
• Washer
• Dryer (electric or gas)
• Range (electric or natural gas)
• Refrigerator
• Dishwasher

Constellation Home Smart Service Plans

Constellation offers eight Smart Service Plans that cover combined coverage of appliances and systems:

• Electrical and Plumbing: This plan covers plumbing and electrical components, such as exposed interior wiring, panels, leaks in exposed water lines, and toilet mechanisms.
• Home Comfort: The Home Comfort Plan protects your heating and air conditioning system and water heater. It also includes a free annual heating and cooling system efficiency tune-up.
• Kitchen: This plan covers three kitchen appliances: the refrigerator, oven, and range.
• Laundry: The Laundry Plan covers your washer, dryer, and water heater.
• Select Service: This plan covers your home’s water heater, air conditioner, and heating unit. It also offers a 20% discount on annual heating and cooling system efficiency tune-ups.
• Water Line and Sewer Line: This plan protects your home’s water and sewer lines.
• Well Pump: This plan protects your well pump system, including the drain valve, relief valve, and pressure switch.
• Whole House: This comprehensive plan covers your heating and air conditioning system, water heater, washer and dryer, refrigerator, range, and dishwasher.

Constellation also lists the following benefits with its Smart Service Plans:

• Certified technicians: Access to a network of local, certified technicians for reliable service.
• Discounts: Available savings include 10% off a heating and air conditioning full system replacement and 10% off any plumbing or electrical service call.
• Emergency service: Customers have access to 24-hour emergency repair services.
• Exclusive promotions: Notification of special Constellation promotions for additional savings.
• Priority service scheduling: Access to priority service scheduling for timely assistance.
• Safe, reliable service: Commitment to providing safe and dependable service.
• Unlimited service calls: No limit on your number of service calls.
• Workmanship coverage: Complete parts and labor coverage for any service call.

How Much Does Constellation Home Cost?

The cost of a Constellation Home warranty depends on the plan you choose. For an Individual Protection Plan, pricing varies based on the make, model, and type of appliance or system. You can request a free estimate for these plans directly on the Constellation website.

Pricing for the Smart Service Plans ranges from $10–$55 per month, with the more comprehensive plans costing higher. This aligns with typical home warranty costs, which generally range from $47–$82 per month. Some plans may include extra charges, such as service fees for specific systems, like the Electrical and Plumbing Service Plan.

You can view pricing for the Smart Service Plans below:

Unlike many home warranty companies that require a $75–$125 service call fee for each technician visit, Constellation Home offers plans without a deductible for all packages except the Electrical and Plumbing Package, which has a $50 service fee.

What Do Customers Say About Constellation Home?

Since 2012, Constellation has been accredited by the Better Business Bureau (BBB) and currently has an A+ rating. They are very active and responsive on the consumer reviews site, resolving all complaints filed against them. Constellation has mixed reviews with some customers praising quick repair times, while others have experienced longer repair times due to part availability.

We’ve included a few BBB reviews from Constellation customers below. Note that the company changed its name from BGE Home to Constellation Home in 2022.

“I own several rental properties and have had BGE Home for years. With their HVAC service contracts, service has always been within 24 hours and repairs professionally accomplished. I have had no bad experiences with them at all.” —Paul R. via the BBB on Nov. 18, 2019

“Called BGE Home Monday a week ago that we had no heat—it’s a week later and still no heat. Said they will come tomorrow to put on the new part—shouldn’t have to wait a week.” —Martha H. via the BBB on Oct. 22, 2018

How Does Constellation Home Compare to the Competition?

While Constellation Home is a reputable home warranty provider, other national home warranty companies may better suit your needs. Here are two top-rated alternatives: American Home Shield and First American Home Warranty. Compare the three companies below:

Because plan pricing varies based on where you live, the type of plan you choose, and how large your home is, we recommend getting quotes from each provider before buying a plan.

Constellation Home Review Key Takeaways

Constellation Home Warranty offers a range of plans for appliance and system coverage, but they tend to be on the pricier side for the level of protection provided.

Their most comprehensive plan, the Whole House Package, costs over $50 per month and covers just eight appliances and systems. This is more expensive than the industry average for similar coverage. However, Constellation helps offset costs with a $0 service fee on most plans.

While the company provides 24/7 emergency service, its regular service hours fall short compared to competitors, offering non-emergency calls only Monday through Saturday, from 7:30 a.m. to 5 p.m. Additionally, they may charge a $75 fee for service calls outside of these hours.

Another downside is that Constellation only offers coverage for homeowners in Georgia, Maryland, Pennsylvania, and Texas, limiting its availability to several states. This limitation could be seen as a disadvantage for potential customers who live outside of the four covered states, as it restricts access to Constellation’s services.

Our Recommended Provider: American Home Shield

American Home Shield (AHS), established in 1971, is a leading provider in the home warranty industry, offering extensive coverage options to homeowners across the U.S. As a unique benefit, American Home Shield covers undetectable pre-existing conditions. This means the company will repair or replace a covered item without requiring maintenance records if it fails due to a flaw that couldn’t have been detected during a visual inspection or basic test. This protection is especially beneficial for homeowners with older homes or appliances, as many other home warranty providers exclude these conditions from coverage.

---

FAQs about Constellation Home

Does Constellation cover preexisting conditions?

No, according to their sample contract, Constellation doesn’t cover systems or appliances with pre-existing conditions, faulty design, or improper installation.

How do I cancel my Constellation policy?

You can cancel your contract at any time with a written notice to Constellation Home, or by calling Customer Care during normal business hours. If you cancel within the first 30 days of service and no service calls have been made, you’ll receive a full refund.

Do I need a Constellation home warranty if I have homeowners insurance?

It’s recommended that you buy a home warranty even if you have homeowners insurance to cover repairs and replacements on major systems and appliances. Homeowners insurance only covers structural damage to your house from fire, natural disasters, or theft.

---

Related Resources

• Best Home Warranty Companies in Georgia
• Best Home Warranty Companies in Maryland
• Best Home Warranty Companies in Pennsylvania
• Best Home Warranty Companies in Texas

---

Our Rating Methodology

Our team evaluated each home warranty company using a detailed rating methodology. Our research involved speaking with company representatives, obtaining quotes, analyzing contracts, and conducting homeowner surveys and focus groups. Additionally, we conducted secret shopping, comparing home warranty plans from 11 top providers and testing their claims processes.

We used this data to rate each provider across six key factors essential for choosing a home warranty. Each provider was assessed in these categories, with each factor assigned a specific point value, totaling 100 points. These points were then converted into a 5-star rating.

Here’s a breakdown of our weighted factors:

• Coverage: We assessed the comprehensiveness of each company’s plans by examining baseline coverage and the inclusion of unique items. Companies with broader coverage and higher limits received better scores, whereas providers with lengthy waiting periods or depreciation policies were penalized.
• Cost: We compared monthly pricing and service call fees, favoring companies with competitive pricing and no extra fees.
• Trustworthiness: We assessed customer ratings from sources like the BBB and Trustpilot, analyzed how companies respond to complaints, and checked for National Home Service Contract Association (NHSCA) membership. Providers with high ratings and strong guarantees received the best scores, while ongoing legal issues resulted in point deductions.
• Plan transparency: We reviewed contract transparency and clarity, rewarding companies with clear policies and disclosures.
• Customer support: Companies with easy access to customer support, fast response times, and multiple claim submission options scored higher.
• Flexibility: We awarded points to providers with a wide range of plan options, large add-on catalogs, the ability to choose a technician, and customer-friendly cancellation policies.