Dwellness Home Warranty, formerly known as National Home Warranty, has been offering home warranty plans to homeowners in Arizona and Nevada since 1986. Headquartered in Las Vegas, Dwellness has processed more than 300,000 claims and offers 24/7 customer service.
Dwellness offers a range of plans that cover essential home systems and appliances, helping homeowners manage unexpected repair costs. Its network of licensed technicians aims to provide timely service, reducing downtime for covered repairs. Additionally, the company offers flexible service fee options, allowing you to choose a plan that fits your budget.
We reviewed Dwellness Home Warranty based on coverage options, customer ratings, pricing, service fees, claims process, and added benefits to help you determine if it’s the best home warranty provider for your home. Keep reading to see what we found.
Pros & Cons
Compare the advantages and disadvantages of Dwellness Home Warranty below:
Pros
- Covers up to 21 home systems and appliances
- Provides an in-house team of contractors, while most competitors do not
- Offers generous coverage caps
Cons
- Has high monthly premiums compared to competitors
- Doesn’t cover refrigerators in its standard plan
If you do not live in Arizona or Nevada, we recommend getting a quote from our top recommended providers, Liberty Home Guard and American Home Shield. You can also check out our recommended home warranty companies in Arizona and our favorite Nevada home warranty companies for more options.
Dwellness Home Warranty Plans and Coverage
Dwellness Home Warranty has three plans available for existing homeowners: Essential, Enhanced, and Premium. These renewable plans, available in one-year increments, can be purchased for various property types, including single-family homes, rental properties, townhomes, duplexes, and even with coverage for mobile homes.
Dwellness Home Warranty’s Essential Plan provides coverage for 16 different home systems, including HVAC coverage, appliances, and services like re-key and pest control. The Enhanced Plan extends coverage to a few more items not covered under the Essential Plan, like malfunctions emanating from mismatched systems, improper installation, repairs, and modification. The Premium Plan is the ultimate level of protection that includes everything under the previous two plans, along with added features such as HVAC maintenance, plumbing maintenance, and 24-hour service.
Here’s an overview of Dwellness Home Warranty plans and coverage:
| Systems and Appliances | Essential | Enhanced | Premium |
|---|---|---|---|
| Air Conditioning/Heating | ✔️ | ✔️ | ✔️ |
| Plumbing (including stoppages) | ✔️ | ✔️ | ✔️ |
| Faucets, shower heads, and shower arms | ✔️ | ✔️ | ✔️ |
| Instant hot water dispenser | ✔️ | ✔️ | ✔️ |
| Water heater | ✔️ | ✔️ | ✔️ |
| Electrical system | ✔️ | ✔️ | ✔️ |
| Central vacuum | ✔️ | ✔️ | ✔️ |
| Garage door opener (including hinges, springs, cables, rollers, and guides) | ✔️ | ✔️ | ✔️ |
| Ceiling, exhaust, and attic fans | ✔️ | ✔️ | ✔️ |
| Dishwasher | ✔️ | ✔️ | ✔️ |
| Range/Single Oven/Cooktop | ✔️ | ✔️ | ✔️ |
| Built-in microwave | ✔️ | ✔️ | ✔️ |
| Trash compactor | ✔️ | ✔️ | ✔️ |
| Garbage disposal | ✔️ | ✔️ | ✔️ |
| Re-key | ✔️ | ✔️ | ✔️ |
| Pest control | ✔️ | ✔️ | ✔️ |
| Mismatched systems | ✔️ | ✔️ | |
| Improper installation, repair, and modification | ✔️ | ✔️ | |
| Removal of defective equipment | ✔️ | ✔️ | |
| Permits I code violations | ✔️ | ✔️ | |
| Interior hose bibs | ✔️ | ✔️ | |
| Dishwasher (including racks, rollers, and baskets) | ✔️ | ✔️ | |
| Range/Single Oven/Cooktop (including clocks, racks, and handles) | ✔️ | ✔️ | |
| Built-in microwave interior lining, door glass, clocks, handles, and shelves | ✔️ | ✔️ | |
| Trash compactor removable buckets, lock, and key | ✔️ | ✔️ | |
| Garage door opener remote transmitters and keypads | ✔️ | ✔️ | |
| HVAC maintenance (one visit per year) | ✔️ | ||
| Plumbing maintenance (one visit per year) | ✔️ | ||
| Service within 24 hours | ✔️ |
Read more: Top Plumbing Home Warranty Companies Reviewed
In addition to Dwellness Home Warranty’s three plans, there are additional items you can include for an extra cost every contract term. Here’s an overview of the optional coverage and associated costs:
| Additional Items | Price per contract term |
|---|---|
| Pool and spa equipment | $180 |
| Standard washer and dryer | $80 |
| Front load washer and dryer | $185 |
| Kitchen refrigerator | $50 |
| Additional refrigeration | $45 |
| Double oven or combo oven | $100 |
| Well pump | $85 |
| Septic tank system or pumping | $75 |
| Sewage ejector pump | $35 |
| Trade service fee buydown option* | $100 |
| Washer/Dryer/Kitchen refrigerator | $120 |
| Front load washer/Dryer/Kitchen refrigerator | $225 |
Coverage Exclusions
Prior to purchasing a home warranty contract, it’s important to know what the plan won’t cover. Every policy has component exclusions targeted toward covered items, and any damage to these will not be paid for by the home warranty company. Dwellness Home Warranty’s exclusions are available in detail within the sample contract.
Dwellness Home Warranty has a few other coverage exclusions. The company will only cover malfunctions due to normal wear and tear that occurred during the contract term, so if your dryer broke down before signing up for the plan, it will not be covered.
The home warranty provider will also not cover:
- Items damaged by mold, rot, mildew, or fungus
- Malfunctions due to insufficient maintenance, rust, corrosion, or sediment
- Malfunctions resulting from misuse or abuse of an item, or damages caused by fire, smoke, flood, lightning, earthquake, storms, accidents, cosmetic defects, infestation, war, or manufacturer’s recall
- Secondary damages resulting from the failure of a covered item
- Electronic systems, computerized systems, remote energy management systems, and solar-powered systems and related components
To be eligible for coverage, all appliances and systems must be located within the main foundation of the home or garage, except for your AC unit, pressure regulator, exterior well pump, water heaters, waste/stop valves, pool and spa equipment, sewage ejector pump, and outdoor septic tank system equipment.
Here’s the cost breakdown of Dwellness Home Warranty plans for a single-family home:
| Plan | Essential | Enhanced | Premium |
|---|---|---|---|
| Cost | $470.00 per year $41.77 per month | $555.00 per year $48.25 per month | $770.00 per year $66.17 per month |
Buying an annual plan is cheaper than its monthly alternative—paying the full amount when purchasing the Essential Plan will save you $31.24, while you can save $24 by making a lump-sum payment with the two other plans.
Remember that these are just base prices. Most people will include at least one or two add-ons to their plans, which can increase the final price. Because pricing will depend on the plan you choose, where you live, the type of home you have, and how many add-ons you include in your plan, we recommend getting a personalized quote from Dwellness Home Warranty for more accurate pricing.
Service Fees
Dwellness Home Warranty requires that you pay $100 for each trade request you file with them. If, for example, you request a plumber and an electrician for the repair of your appliance, you’ll have to pay the service fee twice since they’re two different trades. This fee is due regardless of whether or not your repair is eligible for coverage or if you cancel the appointment.
| System or Appliance | Coverage Cap |
|---|---|
| Mismatched systems | $250 |
| Improper installations, repairs, or modifications | $250 |
| Permits | $250 per occurrence |
| Code violations | $250 |
| Dishwasher (racks, rollers, baskets) | $50 |
| Septic tank system/Septic tank pumping | $500 |
| Sewage ejector pump | $500 |
| Plumbing system | $1,000 |
| Ductwork | $1,000 |
| Limited roof leak repair | $1,000 |
| Water heater Well pump Heating/air conditioning/evaporative cooler | $1,500 $1,500 $1,500 |
| Pool/spa equipment | $2,000 |
| The saltwater control unit, salt cell, and flow sensor for the saltwater chlorinator | $1,500 |
| Kitchen refrigerator | $5,000 |
| Additional refrigeration coverage | $1,000 |
How To Make a Claim with Dwellness Home Warranty
If a covered system or appliance stops working, Dwellness Home Warranty gives you three ways to file a claim. You can either call them on the phone, email them, or reach out online.
Upon processing your claim, Dwellness Home Warranty will either assign an in-house contractor or a licensed, independent contractor to your case within three business hours, or 48 hours for requests that are placed on weekends or holidays.
The assigned technician will contact you to set up an appointment for diagnosis and repair.
If you have an emergency, you can still make service calls, as long as your issue falls under one of the following categories:
- Loss of heating or cooling
- Loss of plumbing
- Significant loss of electricity
- A situation that renders the house uninhabitable
Dwellness Home Warranty will ensure that emergency requests are met within 24 hours after a claim is filed. If the company cannot complete the request within three days, it will send you a report that lists all the required repairs and the main reasons for the delay in completion.
Dwellness Home Warranty Reviews
Dwellness Home Warranty has an NR Rating on the BBB.
Customer Reviews
- Most Dwellness Home Warranty reviews praise the company’s knowledgeable and professional technicians who finish work quickly and efficiently.
(Note that the company changed its name from National Home Warranty to Dwellness Home Warranty.)
Here are a few customer testimonials:
“I have been a customer for 20 years and don’t know what I would have done without them. I have used them many times to repair my kitchen sink, garbage disposal, pool filter, and my central air conditioner. Every tech was very knowledgeable and professional. I highly recommend National Home Warranty.” — James S. on 9/3/2019
“Hi, I’ve been with this company for 30 years. They have always been on time and fixed my problems. I’m staying with this company for as long as I own my home. The staff is always nice and knowledgeable, so if you need a home warranty I’d recommend National Home Warranty.” — Jerri P. on 8/21/2019
Is Dwellness Home Warranty Worth It?
Dwellness Home Warranty offers a solid balance of coverage and affordability, making it a worthwhile option for many homeowners. Its plans cover essential home systems and appliances, with the added benefit of limited roof-leak protection—something competitors don’t always include. For homeowners seeking predictable repair costs and access to a network of licensed service providers, Dwellness can provide valuable peace of mind. However, before making a decision, consider factors such as coverage limitations and customer service experiences.
Our Final Dwellness Home Warranty Review
Dwellness Home Warranty is worth considering because it uses an in-house contracting system. While most home warranty companies match you with independent contractors, Dwellness Home Warranty has its own team of contractors who are fully licensed and on the company’s payroll.
Dwellness Home Warranty offers more than two plans for homeowners to choose from. If you purchase one of the advanced plans, you can unlock coverage for breakdowns due to poor maintenance, improper repair, modifications, and mismatched systems. However, the plan prices aren’t the cheapest.
One of the biggest drawbacks of Dwellness Home Warranty is that coverage for crucial items, like a refrigerator, is only available in higher-tier plans. Coverage for washers and dryers isn’t available in Dwellness Home Warranty’s most basic plan, either.
FAQs About Dwellness Home Warranty
What types of homes does Dwellness Home Warranty Cover?
Dwellness Home Warranty covers single-family homes, condos, and townhomes. The company’s sample contract states that it also covers duplex, triplex, and fourplex dwellings. Note that Dwellness doesn’t cover common systems and appliances used between dwelling units unless each dwelling has an assigned service contract.
What is a home warranty coverage cap?
A home warranty coverage cap is the dollar amount a provider is willing to cover for a home item breakdown. Some providers cap coverage collectively, which means every item breakdown is subject to a set coverage cap (e.g., $5,000 per year) for the policy period. Other providers cap coverage per home system or appliance.
How often do I have to pay my service call fee?
Typically, you must pay your provider’s service call fee each time you file a new claim. However, reputable providers won’t charge an extra service call fee if your completed repair has issues again within 30 days. In addition, certain providers extend their repair guarantee past the industry standard of 30 days.
What is a preexisting condition?
A preexisting condition is a previous breakdown or issue a covered item has experienced before coverage begins. Many providers don’t cover preexisting conditions; therefore, you should purchase a home warranty policy while all your systems and appliances work for complete protection.
Our Rating Methodology
We use a detailed rating methodology to objectively score each home warranty company we review. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and running focus groups and homeowner surveys.
We use this information to score each provider in six comparison categories that we think are most important when choosing a home warranty. We rate each provider across 23 factors within those categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We convert the final scores to a 5-star rating.
Here’s a breakdown of our weighted factors:
- Coverage (35%): This category looked at how comprehensive each provider’s coverage was, including whether they covered unique items. Companies that covered the most items and had higher annual limits received the highest scores. We docked points from providers that imposed long waiting periods or had depreciation policies that decreased your payouts for aging items.
- Cost (20%): We looked at average monthly prices and service call fees. We gave the most points to companies that offer pricing at or below the industry average and don’t impose any surcharges or extra fees.
- Trustworthiness (15%): To gauge reputation and reliability, we reviewed customer ratings across sites like the Better Business Bureau and Trustpilot as well as companies’ responses to complaints. We also checked for National Home Service Contract Association (NHSCA) membership. Providers with the highest ratings and longest workmanship guarantees received higher scores. We deduced points for any ongoing legal issues.
- Plan transparency (10%): We read terms, policies, and disclosures in provided contracts and on each company’s website. Providers with transparent contract details and policies received more points.
- Customer support (10%): Companies with multiple claims filing options, fast response times, and accessible customer support scored well in this category.
- Flexibility (10%): We awarded more points for providers offering more plan options, larger add-on catalogs, the ability to choose your own technician, and customer-friendly cancellation policies.