Elevate Home Warranty Review

If you own a home in Utah or Arizona, consider the temperatures and elevation changes when choosing a home warranty company. Home warranty plans cover home systems and appliances that may be affected by continuous exposure to the sun, wind, rain, and snow. Elevate Home Warranty provides a variety of plans designed to meet the needs of Utah or Arizona homeowners.

In this review, we’ll look at Elevate Home Warranty’s plans and prices, read customer reviews, compare Elevate to our other top home warranty recommendations for Utah and Arizona, and outline factors to consider when shopping for a home warranty.

Compare the advantages and disadvantages of Elevate Home Warranty below.

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What Are the Pros and Cons of Elevate Home Warranty?

Pros

• Four plans to choose from
• Low service fee of $75, which is lower than the industry standard
• Coverage available for undetectable pre-existing condition

Cons

• Only available in Utah and Arizona, while most providers are nationwide
• No refrigerator or washer coverage in base plan

While some home warranty companies’ coverage plans have two coverage levels, Elevate Home Warranty offers three levels of protection: Essential, Elevated, and Totally Elevated. Each of these plans offers protection for items across six categories: home warranty services, HVAC coverage, electrical, appliance protection, miscellaneous, and plumbing services.

Here’s an overview of what’s covered under each plan.

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What Plans and Coverage Does Elevate Home Warranty Offer?

Additional coverage: Elevate Home Warranty also allows you to add 14 different home systems and appliances to any of your plans. The prices of these add-ons will vary based on the item or service.

Here’s a price breakdown for Elevate Home Warranty add-ons:

Elevate Home Warranty Add-Ons Price Breakdown

*Elevation Upgrade: This feature unlocks items within certain systems and appliances that are otherwise excluded from receiving coverage. These include parts in your plumbing, heating system, water heater, dishwasher, oven, range, cooktop, microwave, smoke detector, trash compactor, air conditioner, refrigerator, and electrical system.

The Elevation Upgrade is automatically included in the Elevated, Elevated Plus, and Totally Elevated plans, but for just $75, you can add it to the Basic plan to increase its coverage scope.

**No-Fault Upgrade: Most home warranty policies only cover repairs on items that incur damages from normal wear and tear. By purchasing Elevate Home Warranty’s No-Fault Upgrade, you can extend coverage for failures from mismatched systems, poor installation, permit fees, code violations, crane costs, and haul-away service. This is an innovative feature compared to most home warranty plans.

Coverage Specifics

Every system and appliance in your home has several different components that are vulnerable to faults. Residential service contracts may not cover the repair and replacement of all parts, so it’s important that you read your Elevate sample contract to determine which components are actually covered.

Here’s a brief overview of what’s included and excluded from Elevate Home Warranty’s coverage. By purchasing the Elevation Upgrade, you may be able to lift restrictions on several barred items.

Re-Key Service

Elevate Home Warranty is responsible for six keyholes and will provide up to four copies of a new key. However, Elevate will not cover picking locks or replacing doors, door knobs, or handles.

Kitchen Appliances

Elevate will provide coverage for the parts responsible for the proper functioning of the dishwasher, oven/range/cooktop, built-in microwave, instant hot water dispensers, garbage disposal, and trash compactor. Racks, rollers, baskets, knobs, dials, door glass, lights, handles, and meat probe assemblies are excluded from coverage.

Central Vacuum System

Major parts of the central vacuum system are covered, except for hoses, vacuum attachments, detachable accessories, ductwork, or parts encased in concrete.

Home warranty companies abide by certain conditions when it comes to determining whether or not a repair or replacement will be approved.

Here’s a general overview of Elevate Home Warranty’s limitation of liability:

• They will not cover repairs or replacement due to fire, freezing, flooding, lightning, war, riots, accidents, improper repair, failure to conduct routine maintenance, neglect, cosmetic defects, or malfunctions resulting from rust, corrosion, or infestations.
• They will only be responsible for repair on items present within your property. They will not service shared equipment present in common areas of mobile home parks or condominiums.
• They will not be responsible for secondary damages.
• They will not perform services that involve toxic materials or substances.
• They won’t cover items that are currently under a manufacturer’s warranty.

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How Much Does Elevate Home Warranty Cost?

Elevate Home Warranty plans cover single-family homes, multi-family homes, and newly constructed homes. Note that the provider excludes mobile home coverage. The pricing of each plan will change based on your property type, the coverage plan you select, and how many add-ons you include in your plan.

Elevate plans for an average single-family home range between $300–$500. According to our research, home warranty plans cost an average of $649 annually. Note: you will be charged a $150 fee for non-real estate transactions. If you are purchasing a plan as part of the closing process, you will not have to pay this fee. If you have a duplex, triplex, or fourplex, you can expect to pay a couple of hundred dollars more for each plan.

Here’s a cost breakdown based on plan and property type.

Cost Breakdown

If you own a newly constructed home, you’ll only be eligible for Standard Coverage. Here are the prices for new-construction homes.

New-Construction Home Prices

Elevate Home Warranty charges a $75 service fee for each claim. This amount is lower than the industry average of $75–$125. You will have to pay the service fee before any repairs can begin. Elevate Home Warranty advises you to make sure you request the right service trade type depending on your problem, since dispatching another trade contractor later will require you to pay the service fee again.

All home warranty companies cover repairs up to a certain dollar amount per term for the repair or replacement of a system or appliance.

Here’s what Elevate Home Warranty’s coverage limits look like:

Coverage Caps

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How Do You Make a Claim With Elevate Home Warranty?

To make a claim, call Elevate at 855-349-8824 or initiate a service request online.

Elevate Home Warranty accepts claims requests 24/7. After processing your request, they will have a local service technician contact you to set up a mutually convenient time to address the issue.

In most cases, Elevate will assign you a service contractor, but if a technician isn’t available, they may authorize you to work with your own independent contractor. Note: make sure you get their approval first, otherwise, you won’t be reimbursed for the service.

All services performed are under a 30-day warranty.

Elevate also expedites services for emergency situations, which include:

• Plumbing failure resulting in a significant amount of flooding
• Heating and cooling units completely failing during extreme weather conditions, making the interior of the home below 45 degrees or above 90 degrees Fahrenheit
• If the covered malfunction poses an imminent danger to the health and safety of the residents in your home
• If the malfunction is currently damaging your house

If you choose to expedite a non-emergency service request, you will be responsible to pay any overtime or after-hour fees out of pocket.

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How To Buy an Elevate Home Warranty Plan

Follow these steps to inquire about getting a home warranty plan from Elevate:

1. Visit the Elevate Home Warranty website.
2. Enter your ZIP code and home size on the quote request form.
3. Once your custom quote is ready, a sales representative will contact you. If you like what you hear, you’ll finalize the purchase on a call with the rep.

We found that Elevate isn’t as transparent about its coverage details as other companies, so it’s crucial to ask questions during the call. After you sign up, you’ll receive a home warranty contract via email. We recommend reading it closely to ensure you understand your coverage.

How Are Reviews of Elevate Home Warranty?

Elevate Home Warranty is a Better Business Bureau (BBB)-accredited business with a letter grade rating of A.

Here are a few customer testimonials from Google reviews, where it earned 4.5 out of 5 based on 369 ratings:

Kade P. said:

They are so helpful. They answered all my questions and got the right person out to fix a couple different issues. They were good companies they work with. I would recommend them anytime. I am going to sign up for another year of protection as well. They are amazing.

Melissa S. said:

I had a brand-new washing machine lay down for the second year in a row. Elevate Home Warranty had initially wanted to go through regular repair channels, which had taken over 5 weeks the last time it happened. With two grandchildren, my son, and his wife living with me, we couldn’t be without a washer again. I purchased one, then surprisingly was refunded the full replacement cost of the original machine—without asking! I simply told them I was replacing it, and after the fact received a check. Yes, I will be staying with Elevate.

Lydia R. said:

We’ve experienced nothing but great customer service anytime we’ve had to call Elevate. They’re quick and prompt with any claims we’ve had to open. We have continued our service for 3 years now and are very happy customers!!

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Is Elevate Home Warranty Worth It?

Elevate Home Warranty offers three plans ranging between $300–$500 per year, which is in line with the industry average of $649 per year. Its coverage caps aren’t too shabby, either, with expensive items like swimming pools, refrigerators, and central heating systems covered up to $2000. This makes Elevate Home Warranty a good value for homeowners in Utah and Arizona.

Another unique feature of Elevate Home Warranty is its $75 service fee, which is lower than the industry average of $75–$125. Although Elevate Home Warranty is a solid choice, the company is only available in Utah and Arizona, making it out of reach for many U.S. residents.

Who Should Consider Elevate Home Warranty?

Elevate Home Warranty is an excellent choice for Utah and Arizona homeowners seeking comprehensive coverage without the need for numerous add-ons. The company offers four plans, which you can tailor to fit your coverage needs. Notably, its most extensive plan covers up to 24 systems, appliances, and services, providing robust protection for your home.

Note that Elevate Home Warranty serves only Arizona and Utah. Therefore, homeowners outside these states will need to explore other home warranty providers that operate in their regions.

To learn about other home warranty companies available outside of these states, read our in-depth reviews:

• American Home Shield Review
• Liberty Home Guard Review
• Select Home Warranty Review
• First American Home Warranty Review
• Top Home Warranty Companies in Arizona
• Top Home Warranty Companies in Utah

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FAQs About Elevate Home Warranty

How long does it take for Elevate Home Warranty to fix my issue?

In its sample contract, Elevate Home Warranty states that it will attempt to send a technician to your home within 24 hours of receiving your claim. However, if you request service after normal business hours, Elevate will charge a $150 service fee.

What are the benefits of a home warranty?

There are several benefits of a home warranty. The biggest advantage is that a home warranty can cover expensive appliance and system breakdowns, meaning you don’t have to set aside emergency savings to cover those expenses. Also, a home warranty can send professional service technicians directly to your home when you request service, saving you time otherwise spent sourcing your own.

What is a service call fee?

A service call fee is similar to a deductible charged by an insurance company. Providers charge a service call fee each time you file a new claim. Elevate Home Warranty’s service call fees range from $75 to $150, depending on when you request service.

Do home warranty companies guarantee their work?

Yes, reputable home warranty providers offer a workmanship guarantee for completed repairs. The industry standard is a 30-day guarantee. If a repaired item breaks down during the 30 days, your provider will send a service technician to fix it for free (no additional service call fee). 

Some providers, such as AFC Home Warranty and Cinch Home Services, offer a longer workmanship guarantee than the industry standard.

Our Rating Methodology

We use a detailed rating methodology to objectively score each home warranty company we review. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and running focus groups and homeowner surveys. 

We use this information to score each provider in six comparison categories that we think are most important when choosing a home warranty. We rate each provider across 23 factors within those categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We convert the final scores to a 5-star rating. 

Here’s a breakdown of our weighted factors:

• Coverage (35%): This category looked at how comprehensive each provider’s coverage was, including whether they covered unique items. Companies that covered the most items and had higher annual limits received the highest scores. We docked points from providers that imposed long waiting periods or had depreciation policies that decreased your payouts for aging items.

• Cost (20%): We looked at average monthly prices and service call fees. We gave the most points to companies that offer pricing at or below the industry average and don’t impose any surcharges or extra fees.

• Trustworthiness (15%): To gauge reputation and reliability, we reviewed customer ratings across sites like the Better Business Bureau and Trustpilot as well as companies’ responses to complaints. We also checked for National Home Service Contract Association (NHSCA) membership. Providers with the highest ratings and longest workmanship guarantees received higher scores. We deduced points for any ongoing legal issues.

• Plan transparency (10%): We read terms, policies, and disclosures in provided contracts and on each company’s website. Providers with transparent contract details and policies received more points.

• Customer support (10%): Companies with multiple claims filing options, fast response times, and accessible customer support scored well in this category.

• Flexibility (10%): We awarded more points for providers offering more plan options, larger add-on catalogs, the ability to choose your own technician, and customer-friendly cancellation policies.