Elevate Home Warranty Review

Based in Utah, Elevate Home Warranty offers Utah and Arizona homeowners affordable plans to cover the repair and replacement costs of broken systems and appliances. With its comprehensive and flexible policies, Elevate aims to protect Arizona and Utah homeowners from unexpected mechanical failures and increase the safety of their homes.

In this review, we evaluate Elevate Home Warranty’s plan structure, scope of coverage, limitations, maximum payout limits, and customer reviews. While there are things that we like about Elevate, including its value for homeowners in its coverage area, we recommend Liberty Home Guard as our pick for the best home warranty. It offers outstanding customer care and extensive plan add-on options in a comprehensive service area of all 50 states.

Compare the advantages and disadvantages of Elevate Home Warranty below.

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What Are the Pros and Cons of Elevate Home Warranty?

Pros

• Four plans to choose from
• Low service fee of $59, which is lower than the industry standard
• Coverage available for undetectable pre-existing condition

Cons

• Only available in Utah and Arizona, while most providers are nationwide
• No refrigerator or washer coverage in base plan

While most home warranty companies offer two to three plans, Elevate Home Warranty offers four levels of protection: Basic, Elevated, Elevated Plus, and Totally Elevated. Each of these plans offers protection for items across six categories: Home Warranty Services, AC & Heater, Plumbing, Electrical, Appliances, and Miscellaneous.

Here’s an overview of what’s covered under each plan.

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What Plans and Coverage Does Elevate Home Warranty Offer?

Additional coverage: Elevate Home Warranty also allows you to add 14 different home systems and appliances to any of your plans. The prices of these add-ons will vary based on the item or service. You can read our article about the best home warranty plans for plumbing coverage to learn more.

Here’s a price breakdown for Elevate Home Warranty add-ons:

Elevate Home Warranty Add-Ons Price Breakdown

*Elevation Upgrade: This feature unlocks items within certain systems and appliances that are otherwise excluded from receiving coverage. These include parts in your plumbing, heating system, water heater, dishwasher, oven, range, cooktop, microwave, smoke detector, trash compactor, air conditioner, refrigerator, and electrical system.

The Elevation Upgrade is automatically included in the Elevated, Elevated Plus, and Totally Elevated plans, but for just $75, you can add it to the Basic plan to increase its coverage scope.

**No-Fault Upgrade: Most home warranty policies only cover repairs on items that incur damages from normal wear and tear. By purchasing Elevate Home Warranty’s No-Fault Upgrade, you can extend coverage for failures from mismatched systems, poor installation, permit fees, code violations, crane costs, and haul-away service. This is an innovative feature compared to most home warranty plans.

Coverage Specifics

Every system and appliance in your home has several different components that are vulnerable to faults. Home warranty policies may not cover the repair and replacement of all parts, so it’s important that you read your Elevate sample contract to determine which components are actually covered.

Here’s a brief overview of what’s included and excluded from Elevate Home Warranty’s coverage. By purchasing the Elevation Upgrade, you may be able to lift restrictions on several barred items.

Re-Key Service

Elevate Home Warranty is responsible for six keyholes and will provide up to four copies of a new key. However, Elevate will not cover picking locks or replacing doors, door knobs, or handles.

Kitchen Appliances

Elevate will provide coverage for the parts responsible for the proper functioning of the dishwasher, oven/range/cooktop, built-in microwave, instant hot water dispensers, garbage disposal, and trash compactor. Racks, rollers, baskets, knobs, dials, door glass, lights, handles, and meat probe assemblies are excluded from coverage.

Central Vacuum System

Major parts of the central vacuum system are covered, except for hoses, vacuum attachments, detachable accessories, ductwork, or parts encased in concrete.

Home warranty companies abide by certain conditions when it comes to determining whether or not a repair or replacement will be approved.

Here’s a general overview of Elevate Home Warranty’s limitation of liability:

• They will not cover repairs or replacement due to fire, freezing, flooding, lightning, war, riots, accidents, improper repair, failure to conduct routine maintenance, neglect, cosmetic defects, or malfunctions resulting from rust, corrosion, or infestations.
• They will only be responsible for repair on items present within your property. They will not service shared equipment present in common areas of mobile home parks or condominiums.
• They will not be responsible for secondary damages.
• They will not perform services that involve toxic materials or substances.
• They won’t cover items that are currently under a manufacturer’s warranty.

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How Much Does Elevate Home Warranty Cost?

Elevate Home Warranty plans cover single-family homes, multi-family homes, and newly constructed homes. The pricing of each plan will change based on your property type, the coverage plan you select, and how many add-ons you include in your plan.

Elevate plans for an average single-family home range between $300–$500. Note: you will be charged a $150 fee for non-real estate transactions. If you are purchasing a plan as part of the closing process, you will not have to pay this fee. If you have a duplex, triplex, or fourplex, you can expect to pay a couple of hundred dollars more for each plan.

Here’s a cost breakdown based on plan and property type.

Cost Breakdown

If you own a newly constructed home, you’ll only be eligible for Standard Coverage. Here are the prices for new-construction homes.

New-Construction Home Prices

Elevate Home Warranty charges a $59 service fee for each claim. This amount is much lower than the industry average of $75–$125. You will have to pay the service fee before any repairs can begin. Elevate Home Warranty advises you to make sure you request the right service trade type depending on your problem, since dispatching another trade contractor later will require you to pay the service fee again.

Additionally, if your home is located outside the coverage areas, you’ll have to pay an additional service fee of $25.

All home warranty companies cover repairs up to a certain dollar amount per term for the repair or replacement of a system or appliance.

Here’s what Elevate Home Warranty’s coverage limits look like:

Coverage Caps

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How Do You Make a Claim with Elevate Home Warranty?

To make a claim, call Elevate at 855-349-8824 or initiate a service request online.

Elevate Home Warranty accepts claims requests 24/7. After processing your request, they will have a local service technician contact you to set up a mutually convenient time to address the issue.

In most cases, Elevate will assign you a service contractor, but if a technician isn’t available, they may authorize you to work with your own independent contractor. Note: make sure you get their approval first, otherwise, you won’t be reimbursed for the service.

All services performed are under a 30-day warranty.

Elevate also expedites services for emergency situations, which include:

• Plumbing failure resulting in a significant amount of flooding
• Heating and cooling units completely failing during extreme weather conditions, making the interior of the home below 45 degrees or above 90 degrees Fahrenheit
• If the covered malfunction poses an imminent danger to the health and safety of the residents in your home
• If the malfunction is currently damaging your house

If you choose to expedite a non-emergency service request, you will be responsible to pay any overtime or after-hour fees out of pocket.

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How Are Reviews of Elevate Home Warranty?

Elevate Home Warranty is a Better Business Bureau (BBB)-accredited business with a letter grade rating of A.

Here are a few customer testimonials from Google reviews, where it earned 4.5 out of 5 based on 369 ratings:

Kade P. said:

They are so helpful. They answered all my questions and got the right person out to fix a couple different issues. They were good companies they work with. I would recommend them anytime. I am going to sign up for another year of protection as well. They are amazing.

Melissa S. said:

I had a brand-new washing machine lay down for the second year in a row. Elevate Home Warranty had initially wanted to go through regular repair channels, which had taken over 5 weeks the last time it happened. With two grandchildren, my son, and his wife living with me, we couldn’t be without a washer again. I purchased one, then surprisingly was refunded the full replacement cost of the original machine—without asking! I simply told them I was replacing it, and after the fact received a check. Yes, I will be staying with Elevate.

Lydia R. said:

We’ve experienced nothing but great customer service anytime we’ve had to call Elevate. They’re quick and prompt with any claims we’ve had to open. We have continued our service for 3 years now and are very happy customers!!

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Is Elevate Home Warranty Worth It?

We give Elevate Home Warranty an 8.8/10 and believe Elevate is among the best home warranty companies on the market today.

Elevate Home Warranty offers four plans ranging between $300–$500 per year, which is in line with the industry average of $300–$600 per year. This price is an absolute steal, considering that its most exhaustive package covers an astounding 42 systems, appliances, and services. Its coverage caps aren’t too shabby, either, with expensive items like swimming pools, refrigerators, and central heating systems covered up to $1000–$2000. This makes Elevate Home Warranty a good value for homeowners in Utah and Arizona.

Another unique feature of Elevate Home Warranty is its $59 service fee, which is much lower than the industry average of $75–$125. Our team also likes that Elevate provides coverage for systems and appliances with undetectable pre-existing conditions, which is quite rare in the home warranty industry.

While its additional coverage selection is small, it has some pretty compelling choices like its No-Fault Upgrade and the Elevation Upgrade that essentially enables homeowners to open up their chosen plan to cover even more restricted parts.

Although Elevate Home Warranty offers some of the best home warranty plans, the company is only available in Utah and Arizona, making it out of reach for many U.S. residents.

To learn about other home warranty companies, read our in-depth reviews:

• American Home Shield Review
• Liberty Home Guard Review
• Select Home Warranty Review
• First American Home Warranty Review
• Review of Cinch Home Services
• Top Home Warranty Companies in Arizona
• Top Home Warranty Companies in Utah

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Our Rating Methodology

We back up our home warranty ratings and recommendations with a detailed rating methodology to score each provider objectively. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and conducting focus groups and consumer surveys. 

We score each provider against our review standards, which include four comparison categories: coverage, value, trust and transparency, and availability and service. We rate each provider across 31 factors within these categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We then convert the final scores to a 5-star rating. 

Here’s a breakdown of our weighted factors:

• Coverage (40%): We scored coverage based on included home systems and appliances, add-on options, and unique benefits. We also compared coverage caps and policy exclusions.
  • Additional coverage items
  • Annual coverage cap
  • Home systems coverage
  • Major appliances coverage
  • Obstructed wall coverage cap

• Value (30%): We compared the coverage level received to monthly pricing to determine plan value. We considered premium pricing, service fees, and flexibility in customizing plan costs.
  • Average monthly cost
  • Cost flexibility
  • Lowest service fee

• Trust and Transparency (16%): We evaluated each company’s reputation using the Better Business Bureau ratings and customer reviews on third-party review sites. We read through plan change policies, workmanship protections, and sample contract availability.
  • Brand reputation
  • Policy change flexibility
  • Sample contract availability
  • Workmanship guarantee length

• Availability and Service (14%): We award higher scores for faster claim processing and response times. We also considered service technician policies, including options to choose your technician.
  • Claims process
  • Guaranteed response time
  • Service flexibility

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.