Endurance Home Warranty is a home warranty provider that faced numerous complaints regarding its lack of response to customer claims, leaving many policyholders feeling neglected. Our research found that multiple customers experienced the company repeatedly dodging their calls and failing to dispatch a technician to repair their issue, even though the repair was explicitly included in their coverage plan. Such complaints were widespread and painted a troubling picture of the company’s customer service practices.
As customer dissatisfaction grew, allegations of fraudulent practices began to surface. By April 2019, mounting complaints and accusations forced Endurance Home Warranty to halt its operations. The abrupt closure left many customers without essential support, highlighting consumers’ need to choose home warranty providers with strong reputations and proven reliability.
For homeowners seeking trustworthy and affordable home warranty options, we have conducted extensive research to identify the top home warranty providers in the industry. Among these, American Home Shield (AHS) stands out for its comprehensive plan offerings designed to meet a variety of homeowner needs. Choosing a reliable home warranty company like AHS ensures you receive the support and coverage you deserve when unexpected repairs arise.
What Are Top-Rated Alternatives to Endurance Home Warranty?
With a home warranty from one of these top-rated companies, you can rest assured that you’ll receive comprehensive, affordable coverage along with accessible, responsive customer service.
1. American Home Shield
American Home Shield is a home warranty veteran with almost 50 years in the industry. The company provides comprehensive coverage plans and generous coverage caps for essential home items. It’s a good option if you no longer own appliances with an extended warranty.
Below are the key benefits and limitations of purchasing a home warranty coverage plan from American Home Shield:
AHS Pros & Cons
Pros
- Covers damage due to rust and corrosion, which is uncommon within the home warranty industry
- Customers can receive discounts on name brand appliances
- Provides generous coverage caps on major systems and appliances
Cons
- Charges higher for its premium plan compared to other providers
- Doesn’t offer an appliance-only plan
- Offers limited add-on options
2. Liberty Home Guard
Another top home warranty provider is Liberty Home Guard (LHG). The company is known for its stellar customer service, backed by an average customer rating of 4.4 out of 5 stars with the Better Business Bureau (BBB).
Here are the pros and cons of choosing Liberty Home Guard for your home warranty coverage:
LHG Pros & Cons
Pros
- Includes a 60-day workmanship guarantee
- Maintains excellent customer review scores across third-party review sites
- Provides 42 add-on coverage options
Cons
- Does not let you choose your own service provider
- Lacks transparency about service call fees
- Can take up to 48 hours to respond to a claim
3. Select Home Warranty
Another solid provider is Select Home Warranty. The company has positioned itself as an affordable and comprehensive home warranty company, offering free roof leak repair coverage and low monthly premiums to its customers. It offers three coverage plans, each covering the repair or replacement of different appliances and systems throughout your home.
Compare the advantages and disadvantages of signing up for a Select Home Warranty:
Select Pros & Cons
Pros
- Provides free roof leak coverage to customers
- Has 24/7 customer service through its claim center
- Offers customer discounts on multi-year coverage plans
Cons
- Charges a $75 cancellation fee
- Excludes coverage for unknown preexisting conditions
- Offers low coverage caps for appliances and systems
What Are Common Home Warranty Red Flags?
When shopping for a home warranty company, you should watch for red flags indicating unreliable service or customer support:
- Lack of accreditation: A home warranty company’s BBB ratings and reviews tell you how responsive it is to customers. If a provider isn’t accredited and has poor reviews, we suggest looking elsewhere.
- Limited coverage options: A home warranty provider should offer comprehensive coverage for major home systems and appliances. It should also have various optional add-ons for enhanced protection.
- Undefined coverage benefits: The provider should make its coverage policies, including its contract details and coverage caps, available to customers.
- Unreliable customer service: Beware of providers that are difficult to reach or can’t answer your questions. A customer service team should be responsive and willing to explain the company’s benefits in detail.
- Vague terms and conditions: Watch out for ambiguous contracts or vague pricing when researching coverage plans. Any company you select should give you a detailed service agreement that explains its terms and costs.
How To Choose a Home Warranty
Choosing the right home warranty doesn’t have to be complicated. Start by thinking about the appliances and systems in your home—do you need comprehensive coverage, or will a basic plan do the trick? Then, compare different providers, paying close attention to the pros and cons of a home warranty provider, what each plan covers, what it excludes, and any fees that come with it. A plan should fit both your needs and your budget.
It’s also smart to check how easy it is to file a claim and get service. Look for a provider with responsive customer support, whether by phone, online, or in person—when something breaks, you want help fast and hassle-free. Finally, we recommend reading the company’s residential service contract to confirm its coverage terms.
Is Endurance Home Warranty Worth it?
We strive to provide transparent reviews, only recommending companies that provide honest coverage. That’s why we would never recommend Endurance Home Warranty, or any other company with similar coverage and lack of customer satisfaction, as a provider.
If you’re looking for comprehensive coverage and affordable plans, we recommend Liberty Home Guard, American Home Shield, or Select Home Warranty.
FAQs About Endurance Home Warranty
How does a home warranty work?
After purchasing a home warranty through a provider, coverage usually begins 30 days after your first payment. Some home warranty providers, like The Home Service Club, offer coverage within 10 days of signing up for coverage.
Once coverage starts, you can file claims whenever a covered item breaks down, usually over the phone or online. Once the claim is approved, the company will either send a pre-approved technician to your home to diagnose the issue or allow you to choose your own contractor for repairs. The contractor will then diagnose the problem and make a recommendation to repair or replace your broken appliance or system.
During the technician’s visit, you’ll pay an agreed-upon service fee, usually between $75–$125.
What are the most common add-ons offered by home warranties?
Generally, each provider offers their own list of add-on options. The most common add-ons include the following: additional refrigeration, pool and spa, roof-leak coverage, septic systems, sump pumps, and well pumps.
Are home warranties worth it?
Yes, a home warranty is worth it when you compare the cost of a home warranty to the average cost of repairing or replacing a home appliance or system. Additionally, it can provide peace of mind that you’re covered if a system or appliance breaks in your home.
What is the best way to file a claim with my home warranty provider?
The best way to file a home warranty claim depends on your preference and the filing options your provider offers. Providers offer dedicated claims phone lines and online portals to submit claims. However, we recommend calling your provider because you can provide more detailed descriptions of your appliance or system breakdown.
Our Rating Methodology
We use a detailed rating methodology to objectively score each home warranty company we review. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and running focus groups and homeowner surveys.
We use this information to score each provider in six comparison categories that we think are most important when choosing a home warranty. We rate each provider across 23 factors within those categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We convert the final scores to a 5-star rating.
Here’s a breakdown of our weighted factors:
- Coverage (35%): This category looked at how comprehensive each provider’s coverage was, including whether they covered unique items. Companies that covered the most items and had higher annual limits received the highest scores. We docked points from providers that imposed long waiting periods or had depreciation policies that decreased your payouts for aging items.
- Cost (20%): We looked at average monthly prices and service call fees. We gave the most points to companies that offer pricing at or below the industry average and don’t impose any surcharges or extra fees.
- Trustworthiness (15%): To gauge reputation and reliability, we reviewed customer ratings across sites like the Better Business Bureau and Trustpilot as well as companies’ responses to complaints. We also checked for National Home Service Contract Association (NHSCA) membership. Providers with the highest ratings and longest workmanship guarantees received higher scores. We deduced points for any ongoing legal issues.
- Plan transparency (10%): We read terms, policies, and disclosures in provided contracts and on each company’s website. Providers with transparent contract details and policies received more points.
- Customer support (10%): Companies with multiple claims filing options, fast response times, and accessible customer support scored well in this category.
- Flexibility (10%): We awarded more points for providers offering more plan options, larger add-on catalogs, the ability to choose your own technician, and customer-friendly cancellation policies.
