Fixd Home Warranty Review

TOH Rating: 3.8/5

Owning a home can be stressful when you think about all of the systems and appliances that could unexpectedly break at any time. Investing in a home warranty can help cover most of the costs associated with those breakdowns.

To help you find the best home warranty provider, we analyzed Fixd Home Warranty plans, pricing, and customer reviews. While we rated Fixd Home Warranty favorably, our pick for the top-rated home warranty company is Liberty Home Guard for its expandable plans and great customer service. To learn more, check out our evaluation of Liberty Home Guard’s services and benefits.

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What’s Our Take on Fixd Home Warranty?

After our review of Fixd Home Warranty, we rated it a 3.8 out of 5 stars. It’s only available in 2 states and barely has 4 years of industry experience, however, it has affordable monthly premiums and a “B” rating from the BBB.

Pros

• Allows customers to manage, track, and log home repairs and maintenance through app
• Low service fee of $50, which is below the industry standard
• Items have high or no coverage caps

Cons

• Only protects Texas and Georgia, while many competitors are nationwide
• Long list of exclusions for every covered item

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What Are Plans, Coverage, and Pricing of Fixd Home Warranty?

Fixd also provides optional coverage for the following items for an additional cost:

• Swimming pool
• Refrigerator
• Clothes washer
• Clothes dryer
• Septic coverage

Note that refrigerators, clothes washers, and clothes dryers are often covered by other home warranty providers in their base appliance plans.

Fixd gives price estimates based on whether your home is a condo, is under 6,000 square feet, or is a mansion over 6,000 square feet. Here are the monthly premiums for a house under 6,000 square feet.

In addition to a monthly premium, customers will pay a service fee every time a technician is sent to their home to conduct a repair. The service fee for Fixd is $50, which is much lower than the industry average of $75–$125 per claim.

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How Are Fixd Home Warranty Reviews?

Fixd has been accredited with the Better Business Bureau (BBB) since 2017 and has a B rating. Only about 20 customers have reviewed the company on BBB to give it an average score of 3.1 out of 5 stars.

Every company has its pros and cons, which is highlighted by these mixed reviews from customers on the BBB:

“I had an awesome experience using Fixd. After having to go through an expensive home repair last year, we decided to purchase a home warranty from Fixd. We finally got the chance to use it this year and it was very simple and less expensive than when I had to do it on my own. Plus the tech was friendly and kept me informed of every step of the process. I highly recommend giving them a try!” — Jessie F. on August 21, 2019

“I purchased a home in March and had a hot water heater that needed to be replaced. I financed through Fixd for the replacement, but when the job was done, over $1,000 was charged to my bank account making me overdrawn. Fixd made no effort to make things right by giving me a credit for my overdraft fee or contacting their bank to get my funds back into my account quickly. Instead, they gave me a blanket statement that the funds would be back in within 5–10 business days. That is a huge mistake that has put my family in a tough financial situation, and they have done nothing to try to resolve the issue.” — Charles A. on February 13, 2020

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How Does Fixd Home Warranty vs. Competitors Compare?

Though Fixd is a decent home warranty company, there are other top-rated home warranty companies that may be a better fit and offer coverage in more states. Compare Fixd to two of our recommended picks.

Because plan pricing varies based on where you live, the type of coverage you choose, and how large your home is, we recommend getting quotes from a variety of providers, including American Home Shield and First American Home Warranty.

• Read more: First American Home Warranty Expert Analysis

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Our Final Fixd Home Warranty Review

We give Fixd Home Warranty a 3.8/5. We like that Fixd gives customers four plans to choose from and that you can customize plans with add-on options. The service fee is lower than the industry average at $50 per claim, and covered items have either no coverage caps or high ones. Not to mention, you can cancel for free within 30 days of signing up for coverage.

However, Fixd has been in business for less than five years and only serves homeowners in two states. The company’s network of technicians is limited, meaning you may get a third-party technician with less experience when one of its own isn’t available. A Fixd contract also has long lists of excluded components for every covered item, which may be confusing for homeowners with little knowledge of industry jargon.

We recommend American Home Shield as an alternative to Fixd Home Warranty. American Home Shield has been in business for almost 50 years and covers 48 states, excluding Alaska and Hawaii. The company has four customizable plans, high coverage caps, and a network of more than 15,000 technicians.

To get a quote from American Home Shield, fill out this online form or call 844-529-9298.

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FAQs About Fixd Home Warranty

Does Fixd Home Warranty have coverage caps?

Fixd Home Warranty has coverage caps for home appliances and add-on options. The coverage cap for major appliances, which includes the washer, dryer, oven/range/cooktop, refrigerator, and dishwasher is $2,000 per claim and $4,000 total for the contract term.

The wine refrigerator, free-standing ice maker, garbage disposal, trash compactor, and built-in microwave are classified as small appliances with a cap of $350 per claim and $1,500 per contract term. The garage door has a cap of $1,500 per contract period, and if you choose to purchase septic coverage, the cap is $500.

Who does Fixd Home Warranty use for home repairs or replacements?

Fixd uses in-house service contractors that have undergone background checks. If all of the company’s technicians are busy or the available technicians don’t specialize in your broken item, Fixd will send a third-party contractor to your home.

How does Fixd Home Warranty’s prices compare to other home warranty companies?

The average customer pays between $300–$600 a year for home warranty protection. Three of Fixd Home Warranty plans fit into this range—Fixd Favorite, Home Systems, and Appliances. Whole Home costs between $600–$700 per year.

Company Information

• Company name: Fixd Repair
• CEO: Evan Myers
• Years in business: 4
• Address: 4514 Travis Street, Suite 200
• City/State: Dallas, TX
• Zip code: 75205
• BBB rating: B

Call 844-349-3669 to learn more about Fixd Repair.

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Our Rating Methodology

We back up our home warranty ratings and recommendations with a detailed rating methodology to score each provider objectively. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and conducting focus groups and consumer surveys. 

We score each provider against our review standards, which include four comparison categories: coverage, value, trust and transparency, and availability and service. We rate each provider across 31 factors within these categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We then convert the final scores to a 5-star rating. 

Here’s a breakdown of our weighted factors:

• Coverage (40%): We scored coverage based on included home systems and appliances, add-on options, and unique benefits. We also compared coverage caps and policy exclusions.

• • Additional coverage items
  • Annual coverage cap
  • Home systems coverage
  • Major appliances coverage
  • Obstructed wall coverage cap

• Value (30%): We compared the coverage level received to monthly pricing to determine plan value. We considered premium pricing, service fees, and flexibility in customizing plan costs. 

• • Average monthly cost
  • Cost flexibility
  • Lowest service fee

• Trust and Transparency (16%): We evaluated each company’s reputation using the Better Business Bureau ratings and customer reviews on third-party review sites. We read through plan change policies, workmanship protections, and sample contract availability. 

• • Brand reputation
  • Policy change flexibility
  • Sample contract availability
  • Workmanship guarantee length

• Availability and Service (14%): We award higher scores for faster claim processing and response times. We also considered service technician policies, including options to choose your technician. 

• • Claims process
  • Guaranteed response time
  • Service flexibility

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.