HomeServe Review (2025)

HomeServe USA, or Homeserve, is an affordable home warranty provider that stands out for its unique coverage options for individual items and systems, which is rare in the industry. Its plans cover essential household systems such as your HVAC, plumbing, and electrical, with the flexibility to add coverage for septic systems and sewer lines. Other top home warranty providers limit coverage to bundled plans that group multiple systems together, making it harder to customize coverage to fit specific needs.

Another feature that makes HomeServe unique is that it doesn’t charge a service call fee, which benefits customers looking to avoid additional costs for each repair. Most home warranty companies typically charge between $70–$100 for service fees. This makes HomeServe a good option for budget-conscious homeowners who want to save on expensive coverage and only need protection for a few items.

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Our Take on HomeServe

HomeServe offers a unique home warranty structure that’s ideal for homeowners who need protection for specific systems and items. Unlike other companies that bundle multiple systems into one plan, HomeServe provides 14 individual plans for more customized coverage, including options for electrical, plumbing, and heating and cooling systems. If you prefer all-in-one coverage, HomeServe also offers three bundled plans for broader protection.

A standout feature is that HomeServe doesn’t charge service call fees for repairs, unlike other providers that may charge $70–$100 or more per visit. This can result in significant savings, especially for homeowners who need frequent repairs. The company also offers a one-year repair guarantee, surpassing the typical 30-day time limit offered by many other providers.

However, many of HomeServe’s coverage limits fall below other providers we’ve reviewed, which can make it less suitable for high-end appliances and systems. Additionally, it doesn’t offer individual appliance coverage, limiting customers to one comprehensive option. HomeServe also lacks add-ons such as pool coverage or roof-leak protection, making it harder to tailor a plan to your specific needs.

In reviews, customers appreciated the affordability of HomeServe’s plans and the lack of service call fees. However, some homeowners reported frustrations with service delays and unclear coverage terms, particularly regarding claim approvals and timely repairs.

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HomeServe Coverage

HomeServe offers 17 plans designed to protect your home’s key systems and appliances. Fourteen plans focus on individual coverage for plumbing, electrical, and HVAC items, while two plans bundle coverage for systems, and one plan covers kitchen and laundry appliances. HomeServe’s Covered Repair Guarantee ensures protections for repairs or restorations for 12 months, meaning the company will cover any additional repairs for the same issue within that time frame at no extra cost.

Most plans have a 30-day waiting period after your sign-up date before repair coverage begins. However, plans that include replacement services may require up to 90 days before you can submit a claim.

Plumbing Plans

HomeServe offers seven plans targeting interior and exterior plumbing systems. We’ll break down each plan below.

Exterior Service Line Plus

This plan offers comprehensive coverage for your exterior water, septic, and sewer lines. Coverage includes repairs, drain cleaning, and restoration coverage for landscape damages. You’ll receive a $17,000 aggregate limit for all claims on the plan. There’s also a $7,000 limit for water line repairs and a $10,000 cap for septic and sewer repairs.

While there isn’t a restriction on water line restorations, you’re restricted to one septic and sewer restoration request per year. You’ll receive a separate $1,000 restoration limit for water line breakdowns and a $1,000 limit for restoration resulting from sewer and septic issues.

Exterior Sewer and Septic Line

This plan includes exterior septic and sewer line coverage and restoration services. You’ll also receive coverage for grinder pumps, which process wastewater solids into a slurry for easier transport to sewer lines or septic tanks. These services include a $10,000 coverage limit and a $1,000 cap for your property. This plan includes unlimited service calls, meaning you’re not limited to a certain number of repair calls during your coverage period.

Exterior Water Service Line

The plan covers exterior service lines and restoration, with no set coverage limit. You’ll also receive up to $1,000 for restoration reimbursement for your pavement, yard, or landscaping. This coverage also doesn’t cap your service calls within a 12-month period.

Home Plumbing and Drainage

This plan combines external sewer and septic line coverage with internal plumbing protection. You’ll receive coverage for internal plumbing, draining, and drain cleaning. This coverage plan has some service call restrictions. For instance, exterior septic and sewer line servicing is limited to two calls per year with a maximum repair cap of $3,500 per call. Interior plumbing repairs are also limited to two calls with a lower $2,500 limit for each. The maximum limit for all claims is $12,000.

Interior Plumbing and Drainage

This is the best plan for you if you need coverage for just your interior plumbing. You’ll receive coverage for interior plumbing and drainage repairs for up to $3,000 per plan period. You’re limited to two calls per 12-month period, with a maximum repair limit of $1,500.

Water Heater Repair (Gas and Electric Only)

This plan includes water heater coverage for gas and electrical models, and homeowners will receive an $850 limit for servicing. Note that this coverage is limited to repairs only and doesn’t include an option for replacement—you’ll need the Water Heater Repair and Replacement coverage to receive that benefit.

Water Heater Repair and Replacement (Gas and Electric Only)

With this plan, you’ll receive coverage for both repairs and replacements of gas and electric water heaters. You’ll receive a higher $1,500 coverage limit to cover both repairs and replacements. Note that there’s a 30-day waiting period for the plan’s start date and an extended 90-day wait for water heater replacements.

Electrical Plans

If you need protection for your electrical system, HomeServe offers the following three plans for comprehensive coverage.

Electrical Surge

This plan offers surge coverage for certain electronic devices, with a $1,000 maximum amount per term. HomeServe defines a surge as a “sudden and non-continuous increase or burst of electricity, caused by natural or man-made events[,] including lightning strikes and power returns after an outage.” Coverage includes the repair or replacement of electronic devices with the same capacity or functionality.

Covered items include:

Exterior Electric Line

With this plan, you’re financially protected against normal wear and tear damage to your exterior electric lines. You’ll receive coverage of up to $5,000 for the repair or replacement of electrical equipment, including meter bases, risers, and insulators, as well as permanent overhead and underground wiring. Coverage also extends to frayed wiring, as long as it remains functional.

You’re also eligible for restoration services for any areas affected during the repair, including filling, raking, and reseeding grass, reinstalling existing landscaping and shrubbery, and patching paved surfaces.

Interior Electrical Line

Interior electrical coverage has a $2,500 limit and covers key items such as outlets, wiring, and switches. Additional covered items include fuse boxes, breakers, breaker panels, and disconnect boxes.

Heating and Cooling Plans

HomeServe offers four heating and cooling plans that cover gas lines, individual air conditioning and heating units, and bundled HVAC system coverage.

Cooling Systems

HomeServe’s Cooling Systems coverage includes protection for electric air conditioning systems, offering up to $1,750 in repairs. HomeServe doesn’t restrict the number of service calls, offering a suitable choice for homeowners seeking reliable and flexible AC repair and replacement protection.

Gas Line Plus

The Gas Line Plus plan covers interior and exterior gas lines, including restoration for both. Coverage provides an annual benefit of $8,000 with no service call restrictions. It includes replacing natural gas supply lines and repairing or replacing gas safety shutoff valves. Interior restoration covers floor, ceiling, and wall repairs, while exterior restoration offers up to $1,000 for pavement or landscaping fixes.

Heating System (Gas and Electric Only)

If you only need protection for your heating system, this plan is a good option. It includes a $1,750 coverage cap for repairs and replacements for your gas and electric systems. This plan doesn’t limit the number of service calls, giving you flexibility for multiple repair needs during the coverage period.

Heating and Cooling Systems (Gas and Electric Only)

This combination plan offers the benefits of HomeServe’s separate heating and cooling plans in one convenient package. It increases coverage limits to $10,000 for both systems and doesn’t restrict service calls.

Combination Plans

Though HomeServe specializes in single system or item plans, it also offers three combination or combo plans that provide comprehensive protection for multiple systems. These plans function more like typical home warranty plans and include appliance coverage options.

Complete Plumbing Plan

The Complete Plumbing Plan offers comprehensive coverage for both interior and exterior plumbing systems, including water service lines, sewer and septic lines, interior plumbing and drainage, gas lines, and gas and electric water heaters. It provides repair and replacement benefits with a limit of up to $10,000 annually, making it a worthwhile option if you need extensive plumbing protection.

Home Appliance Repair Plus

This coverage plan includes kitchen and laundry appliances, offering a $1,000 cap per item. Covered appliances include refrigerators, clothes washers and dryers, gas or electric ranges/ovens/cooktops, dishwashers (built-in or portable), and built-in microwaves. The company doesn’t offer single-item home appliance protection, so this plan is the only option for comprehensive appliance protection. This makes it a good choice if you’re looking to safeguard multiple essential appliances in your home.

This plan also has a Covered Repair Guarantee for 60 days, which means HomeServe will arrange and cover the repair or replacement of any covered repairs found defective in materials or workmanship. Note that the company may use aftermarket or refurbished parts for repairs. If a technician cannot repair an appliance, HomeServe will replace it with a comparable model within the plan’s benefit limit. However, this doesn’t include upgrades for increased capacity or functionality. If a replacement isn’t available promptly, the company may issue a check for the replacement value.

Premium Home Protection

The Premium Home Protection Plan is HomeServe’s most comprehensive option, designed to cover nearly all the critical systems in your home, making it a good choice for homeowners who need all-in-one coverage. It includes protection for interior and exterior water service lines, sewer and septic lines, plumbing and drainage systems, gas and electrical lines, heating and cooling systems, and gas or electric water heater repair and replacement. It offers $10,000 in coverage for all systems and has no limit on service calls.

Combo Plan Coverage Comparison

Add-Ons

HomeServe doesn’t offer add-on options with its plans. Other home warranty providers, such as Liberty Home Guard, often provide add-on coverage for additional items such as pool equipment, septic systems, or well pumps, allowing homeowners to customize coverage based on their specific needs.

The Fine Print

Like most home warranty providers, HomeServe has exclusions that can result in denied claims. For instance, it won’t cover repairs for damages caused by negligence—whether by you, someone else, or an unauthorized technician. Similarly, if you attempted to fix an issue yourself and it requires correction, the company will not cover the cost to remedy those mistakes.

HomeServe excludes damages caused by natural disasters, acts of God, or unusual circumstances such as war or riots. It also doesn’t cover mold assessment and remediation, upgrades to meet building codes, or repairs to shared lines (such as those managed by a homeowners association). 

It also excludes preexisting issues, meaning any system or component with a defect or deficiency that you were aware of before the contract start date. Similarly, HomeServe doesn’t cover entire systems shared with a third party or covered by a homeowners or condominium association.

One Covered System or Appliance Per Plan

If you own multiple systems or appliances of the same type but don’t purchase separate service agreements for each, you must designate which item the agreement will cover during plan enrollment. If you don’t make this designation, the service agreement will automatically cover the first system or appliance you request a service call for.

“No Show” Fees

HomeServe charges a no-show fee of up to $250 if you miss your scheduled service call. The fee varies depending on where your home is located and the time of your call.

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HomeServe Cost

HomeServe costs vary depending on the level of coverage and the number of plans you choose for your home. Below, we’ll break down HomeServe’s pricing to give you a clearer understanding of what to expect.

Plan Cost

HomeServe coverage costs range from $5–$73 per month, based on a sample quote for a 1,915-square-foot, single-family home in Tempe, Arizona. Plumbing plans start at $9 for the Exterior Water Service Line plan and go up to $24 for the more comprehensive Home Plumbing and Drainage package. Electrical plans range from $5 for Electrical Surge Protection to $14 for the Interior Electrical Line plan.

Heating and cooling plans cost between $7 for the Gas Line Plus plan and $30 for the complete Heating and Cooling Systems protection. Combo plans, which offer the most extensive coverage, cost $16 for the Home Appliance Repair Plus option, $49 for the Complete Plumbing Plan, and $73 for the Premium Home Protection plan.

HomeServe also offers the rare flexibility of monthly, quarterly, and annual payment options, a feature not commonly found with other home warranty providers. This allows you to tailor payments to your budget and preferences.

HomeServe Monthly Plan Cost

*We based the pricing information in this section and the following sections on a sample quote for a 1,915-square-foot, single-family home in Tempe, Arizona.

Discounts

HomeServe offers a discount ranging from 25% to 50% off your first year of service for certain plans, though the amount varies by area. For instance, in our sample quote, we received a 25% discount on the Heating and Cooling Systems plan for our first year of coverage. Similar discounts were also applied to the Complete Plumbing Plan and the Premium Home Protection option.

Additionally, you can sign up for HomeServe emails to receive exclusive deals, updates, and helpful home maintenance tips.

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Comparing HomeServe to Other Top Providers

HomeServe stands out with its budget-friendly pricing, offering the lowest monthly plan costs and no service fee, making it an affordable option. American Home Shield has higher monthly plan costs and service fees, making it the most expensive of the group. Choice Home Warranty and First American Home Warranty offer mid-range options, with similar monthly plan costs and service fees, though First American has a slightly wider range for service fees. Elite Home Warranty provides competitive pricing, similar to Choice and First American, but with a lower service fee.

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Company	Logo	Our Score (Out of 5)	Monthly Plan Cost	Service Fee Cost	BBB rating*	Get A Quote
HomeServeRead Our Review		3.3/5	$4–$70	$100	A+	Read Our Review
American Home ShieldGet Quote		4.8/5	$49–$109	$100–$125	B	Get Quote
Choice Home WarrantyGet Quote		4.7/5	$46–$55	$100	B	Get Quote
Elite Home WarrantyGet Quote		4.6/5	$44–$59	$70	B+	Get Quote
First American Home WarrantyGet Quote		4.6/5	$47–$87	$75–$125	B	Get Quote

*BBB ratings are accurate as of December 2024

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Customer Reviews: Reddit, Trustpilot, and More

To better understand the HomeServe customer experience, we analyzed numerous third-party reviews from sources such as the Better Business Bureau (BBB), Reddit, and Trustpilot. HomeServe customers praised the company for its budget-friendly pricing and not charging a service fee for repairs. Many customers also appreciated the simplicity of signing up and the fast response times from customer support.

However, some reviewers expressed frustration with unclear coverage details and issues with claim approvals. Customers frequently complained about delays in service and communication problems, and a few homeowners raised concerns about the quality of the contractors sent for repairs.

We’ve highlighted two online reviews for HomeServe USA below:

“I’ve had [HomeServe] for the 8 years I’ve owned my house. I’ve used them several times, and every time, it was covered. To be clear, these weren’t incidents where I used max coverage every time, and all in all, I’ve probably paid about the same, if not more, [in] monthly premiums than I would have if I had paid plumbers [and] electricians each time. For me, it’s the peace of mind that makes that premium worth it. I only have plumbing and electrical, [but] never dealt with them on appliances.” —dabug47 via Reddit on Sept. 13, 2024

“Very disappointed. The company that was supposed to come to clean the clogged bathtub did not show up! Had to call for emergency service which was very hard to get. As a result of the delayed service, the water overflowed the bathroom and damaged all three apartments downstairs. The company refused to accept their negligence and was only sending automated responses [to] my complaint emails. I have no choice but [to] escalate the matter publicly and explore [another] path of resolution.” —Sofiya B via the BBB on Oct. 31, 2024

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Our Experience With HomeServe

Our team found that getting started with HomeServe is a simple process, but there are a few key details to keep in mind when signing up or submitting a claim. Below, we’ll walk you through the steps for both processes.

Signing Up

You can sign up for a HomeServe plan over the phone or through its website. Our team tested the sign-up process using the company’s online quote tool.

1. Choose Your Plan

After entering your ZIP code, you should see a list of available plans in your area. You’ll also receive information about each available plan, including claims limits, covered items, and any service call limitations. It’s easy to sort plans by type to find exactly what you need.

2. Add Additional Options

Once you’ve selected your plan, you’ll have the option to customize your coverage further. For our quote, HomeServe recommended adding the Home Appliance Repair Plus plan to complement our Complete Plumbing Plan.

3. Enter Your Contact Info and Select Payment Frequency

Next, you’ll enter your contact details, including your home address, email address, and at least one phone number. After that, you can choose your preferred payment frequency. HomeServe offers monthly, quarterly, and annual payment options, and you can easily switch between each using a dropdown menu to adjust your pricing.

4. Enter Your Payment Method and Check Out

In the final step, you’ll enter your payment details. HomeServe allows payments from a checking account, credit card, or debit card. During checkout, we noticed HomeServe’s disclosure about automatic annual renewals. If you don’t cancel, your plan will automatically renew using your payment information and frequency. Since plans have a 30-day waiting period, your first year of service only includes 11 months of coverage. Once completed, HomeServe will send you a confirmation email detailing your plan and start date.

Filing Claims

You can file a claim by calling the 24/7 claims number at 1-855-336-2465, logging in to the online portal, or using the HomeServe app on your mobile device. The company recommends calling the claims number for home emergency repairs.

After you provide details about an issue, HomeServe will review your claim and assign a technician for the repair. Processing times may vary by area based on technician availability and service urgency.

When reviewing the sample contract, we saw that HomeServe offers reimbursements for certain circumstances. HomeServe offers up to $1,250 for hotel stays and $500 for pet boarding per covered repair if your home becomes uninhabitable because of an unusable system, the issue causes you to vacate, and the company cannot complete a repair within 24 hours of notification.

To request a reimbursement, you’ll need to call HomeServe within 30 days of completing the repair. You must have an active service agreement and payments. Additionally, you’ll need to submit receipts or invoices, including the provider’s name, address, and phone number, along with detailed descriptions of the charges.

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Advice From a Homeowner

When reading HomeServe customer reviews, we noticed that customers frequently complained about a delay in dispatching service technicians. Since the company restricts repair work to its in-network technicians, it could take several days to get non-emergency assistance if they aren’t available.

We spoke with a HomeServe customer, Francine L., who was frustrated she didn’t receive emergency services for her sewer line issue. She had purchased the exterior sewer and septic line coverage for her 30-plus-year-old home due to previous sewer problems. 

When her sewer line backed up into her shower and toilets, she called the company for help. Unfortunately, HomeServe informed her a technician wasn’t available until the following Tuesday, even though the incident occurred on Thursday.

“Even though I didn’t have usable showers or toilets, it wasn’t considered an emergency,” Francine said.

Francine decided to find alternative technicians in the area and eventually located one who could provide next-day service, resolving her sewer issue. 

“I bought protection for situations like that one,” she said. “But having to wait days for a technician is unreasonable.”

While HomeServe offers protection for various home systems, service delays can present a major drawback, especially in urgent situations. If you’re considering HomeServe service, we recommend speaking to the company about available technicians in your area to ensure you have access to prompt service when needed.

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Is HomeServe Worth It?

HomeServe is worth considering if you’re looking for a cost-effective home warranty plan that covers essential household systems such as electrical or plumbing. Its flexible pricing options and lack of service call fees make it an affordable choice for homeowners who only need coverage for specific items.

However, HomeServe may not offer as many benefits if you need comprehensive appliance and system protection or if you’re seeking immediate service, since online reviews commonly mention delays in technician availability. But if you’re OK with waiting for repairs, and if you need affordable coverage for certain items, HomeServe could fit your needs.

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Frequently Asked Questions About HomeServe

What types of repairs do HomeServe plans cover?

HomeServe plans cover a variety of home systems and appliances, including plumbing, HVAC, electrical, and kitchen appliances. Coverage typically includes repairs or replacements for these systems if they break down due to normal wear and tear. Some plans offer additional coverage for specific issues, such as exterior piping or water heater repairs.

Do you have to pay a deductible with HomeServe?

No, Homeserve does not charge a deductible—also known as a service call fee—for repairs. Instead, you pay a monthly premium, and HomeServe covers the cost of repairs or replacements within the scope of your plan.

What company owns HomeServe USA?

HomeServe USA is owned by HomeServe PLC, a company based in the United Kingdom that provides home repair and maintenance services. It operates in several countries, including the U.S., where it serves millions of homeowners with repair plans, according to the company’s website.

Does HomeServe offer repair services nationwide?

Yes, HomeServe offers repair services nationwide, though plan availability varies by area. We recommend requesting a sample quote for your area to get an accurate idea of the plans and coverage available to you locally.

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How We Evaluated Home Warranty Providers

We use a detailed rating methodology to objectively score each home warranty company we review. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and running focus groups and homeowner surveys. 

We use this information to score each provider in six comparison categories that we think are most important when choosing a home warranty. We rate each provider across 23 factors within those categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We then convert the final scores to a 5-star rating. 

Here’s a breakdown of our weighted factors:

• Coverage (35%): This category looked at how comprehensive each provider’s coverage was, including whether it covered unique items. Companies that covered the most items, and had higher annual limits, received the highest scores. We docked points from providers that impose long waiting periods or had depreciation policies that decrease your payouts for aging items.
• Cost (20%): We looked at average monthly prices and service call fees. We gave the most points to companies that offer pricing at or below the industry average and don’t impose any surcharges or extra fees.
• Trustworthiness (15%): To gauge reputation and reliability, we reviewed customer ratings across sites such as the Better Business Bureau and Trustpilot as well as companies’ responses to complaints. We also checked for National Home Service Contract Association (NHSCA) membership. We gave higher scores to providers with the highest ratings and longest workmanship guarantees, and we deduced points for any ongoing legal issues.

• Plan transparency (10%): We read terms, policies, and disclosures in provided contracts and on each company’s website. We gave more points to providers with transparent contract details and policies.
• Customer support (10%): We gave high ratings to companies with multiple claims filing options, fast response times, and accessible customer support.
• Flexibility (10%): We awarded more points for providers offering more plan options, larger add-on catalogs, the ability to choose your own technician, and customer-friendly cancellation policies.

To share feedback or ask a question about this article, send a note to our team at reviews@thisoldhousereviews.com.