Lennox has been manufacturing innovative HVAC products since 1895, including solar-powered AC units and high-efficiency systems. Its modern equipment features Energy Star approval, smart connectivity, and adaptive technology. While Lennox products are known for quality and reliability, it’s important to understand the company’s warranty coverage. Our review details Lennox’s warranty policy, explores extended coverage options, and compares coverage to leading home warranty companies.
Pros and Cons of Lennox Home Warranty
Pros
- Provides coverage on your heating and cooling units
- Offers replacement with the same Lennox product
- No service fee required
Cons
- Doesn’t provide clear information on what’s covered by the original warranty versus extended
- Must register the product within 60 days of installation to be covered under the extended warranty
- Only works with Lennox products
State Availability
Lennox Warranty is available in 49 states—it is not offered for Alaska residents. For those living in AK, here are alternative home warranty companies in Alaska. You can also check out recommendations for top HVAC home warranty companies.
Lennox Warranty Plans and Coverage
A new Lennox air conditioning unit or furnace includes a basic limited warranty. Coverage varies by tier based on the appliance series. Below is a breakdown of the home appliance coverage available in a standard Lennox warranty.
| Series | Types of Appliances | What’s Covered |
|---|---|---|
| Dave Lennox Signature Collection Products | Air conditioning units and furnaces | 10-year covered components 10-year compressor 20-year or limited lifetime on heat exchangers (depending on the model) |
| Lennox Comfort Controls | Thermostat and zoning systems | 2–5 years covered components (depending on the model) |
| Lennox Ductless Mini-Split Systems | Mini-split systems | 5 years on covered components |
| Lennox Elite Series Products | Air conditioning units and furnaces | 5-year covered components 5-year compressor 20-year heat exchangers (depending on the model) |
| Lennox Healthy Climate Indoor Air Quality Systems | Air purification and filtration equipment | Coverage ranges from 2–5 years on covered parts (depending on the model) |
| Lennox Merit Series Products | Air conditioning units and furnaces | 5-year covered components 5-year compressor 20-year heat exchangers |
Lennox Extended Limited Warranty
The Lennox Extended Limited Warranty offers additional coverage for eligible HVAC systems beyond the standard Basic Limited Warranty. Homeowners can extend coverage at no extra cost by choosing between two options: extending parts coverage or selecting a combination of labor and parts coverage. Below is an overview of the extended appliance warranty options:
Merit and Elite Series
- Option 1: Extends parts coverage from five years to 10 years (parts only)
- Option 2: Provides three years of labor coverage and extends parts coverage to 7 years (instead of 10)
Dave Lennox Signature Collection
- Option 1: Extends parts coverage from 10 years to 12 years (parts only)
- Option 2: Provides three years of labor coverage, with 10 years of parts coverage (instead of 12)
To activate extended coverage, you must register your Lennox system. Heat exchanger warranties vary by series, with some models offering lifetime coverage. Labor coverage is only available through the alternate option and is limited to a maximum of three years.
The Lennox Comfort Shield Labor Warranty
Comfort Shield Extended Labor Coverage offers extra protection beyond the standard Lennox manufacturer’s warranty. Offered through participating Lennox Premier Dealers in the U.S., this plan covers labor expenses for HVAC repairs and works with all HVAC brands, giving you flexible coverage options. The plan includes the following benefits:
- Multiple coverage options: Choose from three, five, seven, 10, or 12 years of labor coverage. Note: The 12-year option is available only for the Dave Lennox Signature Series.
- Parts and labor coverage: Protect eligible HVAC accessories for a more comprehensive plan
- No deductibles or cancellation fees: Protection is fully insured and underwritten plan
- Transferable coverage: If you sell, you can pass the plan to a new homeowner.
Your coverage begins after the manufacturer’s warranty expires, and pricing depends on the product and plan length you choose.
Lennox Warranty Costs
The cost of a Lennox extended warranty varies by Lennox Premier Dealer and depends on the selected coverage package. Due to regulations, extended warranties cannot be bundled with the original manufacturer’s warranty. We recommend carefully reviewing your standard warranty coverage before purchasing additional protection.
How To Get a Lennox Warranty Quote
All Lennox appliances come with a basic limited warranty. To extend this coverage, you must register eligible equipment. If you’re interested in Comfort Shield Extended Labor Coverage, request a separate quote. For the most accurate pricing, contact a local Lennox Premier Dealer to get details on available coverage options and costs.
How To Make a Lennox Warranty Claim
To file a claim with a Lennox warranty, customers can contact the customer service department at 800-953-6669. Unfortunately, Lennox support is limited to the call center’s Monday through Friday hours, and emergencies will not be addressed during weekends or holidays.
Another way to contact someone regarding your warranty is to contact the expert Lennox dealer who sold and installed your unit. Depending on the volume, services will be scheduled at their convenience, so delays may occur.
Lennox Warranty Reviews
Lennox Industries, Inc. has been in business for over 125 years and is accredited with an A+ rating by the Better Business Bureau (BBB). Lennox products are high-quality and long-lasting, but the company has dealt with a few customer complaints.
While some customers praise Lennox for its excellent systems and efficient installation services, others have reported costly repairs shortly after the product warranty expires, suggesting potential concerns about long-term reliability.
Here are a few Lennox warranty reviews:
“Lennox is an excellent System. We brought two sets of A/C, furnace, and coil systems. It is installed by Arctic Blast Heating & Air Conditioning by Mr.Clay McNabb and his crews. They are very efficient and done a very good job to install these units. We really appreciate Lennox and Arctic Blast Heating & Air Conditioning.” — Joy J. via BBB
“A month after our 5-year product warranty ended, we had to replace the evaporator coil for about $1,700.” — Amie S. via BBB
Is Lennox Warranty Worth It?
While a Lennox warranty can cover specific Lennox heating and air conditioning units, it may not offer the same level of protection as a home warranty plan, which covers repairs, replacements, and labor costs for multiple home systems and appliances.
Without a Comfort Shield package, homeowners are responsible for costly labor fees if a Lennox system breaks down. Although the manufacturer’s warranty covers certain components, hiring a licensed HVAC technician for repairs can be expensive without home appliance insurance coverage.
A home warranty plan offers broader coverage than limiting protection to heating and cooling system parts. For comprehensive protection, we recommend considering a provider like American Home Shield.
While we recommend all of the companies listed above, we believe American Home Shield is one of the top home warranty providers in the industry thanks to its comprehensive protection, including coverage for items with preexisting conditions. It offers three plans, up to $5,000 in air conditioning and furnace coverage, and 24/7 customer service.
FAQs About Lennox Warranty
What is Lennox?
Lennox is an international provider of climate control products for the air conditioning, heating, ventilation, and refrigeration markets. With headquarters in Richardson, Texas, Lennox operates manufacturing and distribution facilities throughout the United States and has over 6,000 independent licensed selling points.
How long does a Lennox warranty last?
Plans are offered in three-, five-, and 10-year terms and will begin once the standard manufacturer’s warranty on the appliance expires.
What does a Lennox warranty cover?
A Lennox warranty covers approved issues with electrical and mechanical failure, while higher tiers can also cover refrigerant replacement.
Is annual maintenance required to retain Comfort Shield?
Periodic maintenance must be performed according to the manufacturer’s instructions to qualify for a Comfort Shield plan. Consumers will receive a list of preventative maintenance requirements on the Certificate of Coverage and in the Lennox warranty Terms and Conditions guide.
Can Comfort Shield only be purchased before a new installation?
Consumers can purchase an extended warranty for preinstalled appliances in good working condition and new installations within five years of the installation date.
Our Rating Methodology
We used a comprehensive rating methodology to evaluate each home warranty company. Our process included speaking with company representatives, obtaining quotes, analyzing sample contracts, and conducting homeowner surveys and focus groups. We also tested the sign-up and claims process for 11 top home warranty companies and performed secret shopping to assess the customer experience.
Using this data, we scored each provider across six key comparison categories essential to choosing a home warranty. Each company received a total score of 100 points, which we converted into a 5-star rating.
Here’s how we weighted our evaluation factors:
- Coverage: We examined each provider’s coverage levels, including whether they covered key and unique items. Companies with broader coverage and higher annual limits earned more points, while we deducted points for long waiting periods or depreciation policies that reduced payouts for aging items.
- Cost: We assessed average monthly prices and service call fees. Providers with competitive pricing and no additional fees or surcharges earned the highest scores.
- Trustworthiness: To measure reliability, we reviewed customer ratings on sites like the Better Business Bureau and Trustpilot and checked for National Home Service Contract Association (NHSCA) membership. Companies with strong customer ratings, long workmanship guarantees, and no ongoing legal issues received higher scores.
- Plan transparency: We evaluated how clearly each provider disclosed its terms, policies, and exclusions in contracts and on company websites. Providers with easy-to-access, straightforward contract details earned more points.
- Customer support: We measured responsiveness and accessibility by examining multiple claims filing options and fast response times. Companies that provided efficient and helpful customer support scored higher.
- Flexibility: We awarded more points to providers offering a wider range of plan options, a broader selection of add-ons, the ability to choose a technician, and customer-friendly cancellation policies.