OneGuard Home Warranty Review

TOH Rating: 9.4/10

Founded in 1990, OneGuard Home Warranty is an established home warranty provider that offers standard home warranty coverage and maintenance services, like carpet cleaning, pest control, and window washing, to homeowners in Arizona, Nevada, and Texas.

In 2023, American Home Shield purchased OneGuard Home Warranty. All policies purchased through OneGuard are now managed by American Home Shield.

In this OneGuard Home Warranty review, we evaluate the provider’s plans, cost, customer ratings, and more to help you determine if this is the best home warranty for you.

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Pros and Cons of OneGuard Home Warranty

Pros

• Covers pre-existing conditions
• Provides home maintenance services like moving assistance and pest control

Cons

• Only available in three states
• Customers can’t select their own service fee

OneGuard Home Warranty provides three plans for home buyers and home sellers: Sentinel, Centurion, and Guardian. Coverage varies based on the state you live in. We’ve used Arizona below as the basis for our breakdown. You can choose your state online to see your exact coverage options. You can also check out our articles covering the additional home warranty providers in these states:

• Our Recommended Texas Home Warranty Providers
• Our Recommended Arizona Home Warranty Providers
• Our Recommended Nevada Home Warranty Providers

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OneGuard Home Warranty Plans and Coverage

The fact that OneGuard Home Warranties includes maintenance services in every plan, as well as typical coverage of appliances and systems, is fairly unique in the home warranty industry. The only other home warranty provider that we’ve seen do that is Super Home Warranty.

Additionally, OneGuard offers optional coverage for a variety of appliances and systems:

Optional Coverage

OneGuard home warranty coverage is available for buyers and sellers living in the following types of homes:

• Single-Family
• Townhouse
• Condo
• Duplex
• Triplex
• Fourplex

OneGuard Home Warranty falls in line with the average cost of home warranty plans, between $300 and $600 annually, except for its Guardian Plan in Texas.

Here’s the breakdown by plan and state:

OneGuard Home Warranty Pricing

Homeowners are also required to pay a $75 service call fee or deductible every time a technician comes to their house for a repair or replacement.

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OneGuard Home Warranty Claims Process

To submit a claim with OneGuard, call 888-896-0014 or request service online. To request service, you’ll need either your policy number and zip code, street address and zip code, or name, zip code, and verification code.

Once you have that information and submit your claim, here’s what the claims process would look like:

As soon as you discover an issue with your covered item, call 888-896-0014.

Once OneGuard approves your claim, they’ll select a service contractor to assist with a repair or replacement.

The contractor will contact you within four business hours, or 48 hours if a claim comes in on the weekend or holiday for non-emergency services, to make an appointment. Note: emergency services include interior flooding, a complete loss of heating or cooling in extreme temperature conditions, a substantial loss of electrical service, or any other condition that renders the interior of the home uninhabitable.

When the contractor arrives, they’ll perform the necessary repairs and you’ll be required to pay a service fee.

Repairs are guaranteed for 30 days. If there’s a second breakdown within those 30 days, OneGuard will dispatch a contractor at no additional service fee to you.

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OneGuard Home Warranty Reviews

OneGuard Home Warranty is accredited by the Better Business Bureau (BBB) with an A+ rating and an average of 4 stars from customers.

Here’s a sampling of OneGuard reviews below:

“We’ve been OneGuard customers for four years and recently our AC (slab coil and condenser) went out. What is a stressful and challenging home repair was made reasonably easy to deal with. Leigh G provided excellent customer service and helped us resolve any issues we had. The contractor provided several options for us to choose from. The OneGuard team is always helpful, but in this particular instance, Leigh G made us feel like valued customers and we plan to be OneGuard customers for many years.” — Anthony M. on March 30, 2020

“I’ve been with OneGuard from the moment I purchased my home in 2016. Their customer service is top-notch and it has never waived in all the years I’ve been with them. Last week I called and spoke to Evonny Ramirez to update my account and get answers to a few questions that I had. She was very polite, knowledgeable, and I truly felt she had my best interest at heart.” — Tracey L. on March 17, 2020

“I booked a service for my refrigerator, however my refrigerator stopped making the noise that I was concerned about. I called OneGuard two days prior to the callout and cancelled. I was informed that they would contact the vendor and process my credit as I had prepaid the $60 callout fee. It has now been 12 days with numerous lengthy calls and still no credit. I recommend only paying the vendor on the day of the callout and not prior to avoid this situation.” — Renee M on August 7, 2019

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Our Final OneGuard Home Warranty Review

We rated OneGuard Home Warranty a 9.4/10. Though it provides extensive coverage at an affordable price, it’s only available in three states. If you’re a homeowner who doesn’t live in Arizona, Nevada, or Texas, we recommend Liberty Home Guard.

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Frequently Asked Questions

Who owns OneGuard Home Warranty?

American Home Shield is the parent organization of OneGuard Home Warranty.

Do I need a home warranty if I have homeowners insurance?

A home warranty and homeowners insurance both protect your house, but they provide coverage for different items. A home warranty protects major systems and appliances when they fail due to normal wear and tear and homeowners insurance protects your home when structural damage occurs from theft, natural disasters, or fire.

What is a home warranty?

A home warranty is a service agreement that exists to give homeowners peace of mind when it comes to covering the cost of expensive repairs and replacements on major systems and appliances. To learn more about how these agreements operate and benefit homeowners, explore our article on understanding home warranty plans.

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Our Rating Methodology

We back up our home warranty ratings and recommendations with a detailed rating methodology to score each provider objectively. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and conducting focus groups and consumer surveys. 

We score each provider against our review standards, which include four comparison categories: coverage, value, trust and transparency, and availability and service. We rate each provider across 31 factors within these categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We then convert the final scores to a 5-star rating. 

Here’s a breakdown of our weighted factors:

• Coverage (40%): We scored coverage based on included home systems and appliances, add-on options, and unique benefits. We also compared coverage caps and policy exclusions.
  • Additional coverage items
  • Annual coverage cap
  • Home systems coverage
  • Major appliances coverage
  • Obstructed wall coverage cap

• Value (30%): We compared the coverage level received to monthly pricing to determine plan value. We considered premium pricing, service fees, and flexibility in customizing plan costs. 
  • Average monthly cost
  • Cost flexibility
  • Lowest service fee

• Trust and Transparency (16%): We evaluated each company’s reputation using the Better Business Bureau ratings and customer reviews on third-party review sites. We read through plan change policies, workmanship protections, and sample contract availability. 
  • Brand reputation
  • Policy change flexibility
  • Sample contract availability
  • Workmanship guarantee length

• Availability and Service (14%): We award higher scores for faster claim processing and response times. We also considered service technician policies, including options to choose your technician. 
  • Claims process
  • Guaranteed response time
  • Service flexibility

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.