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Service Line Warranties of America Review (2024)

Author Image Written by Dana Getz + 1 other Reviewed by Jacquelyn Kfoury Updated 12/02/2024

Service Line Warranties of America (SLWA), a HomeServe USA company operating out of Pennsylvania, offers protection plans for your home’s sewer, heating, cooling, water, gas, and electrical lines. Home warranty companies, like Service Line Warranties of America, are separate from local utilities, and the service contracts they provide will cover damage to utility lines that home insurance and local municipalities won’t.

It’s important for homeowners to understand the coverage they receive with this plan and what’s covered by their home insurance or utility provider. Keep reading this review to learn more about plans, coverage, and pricing.


Pros and Cons of Service Line Warranties of America

Pros

  • You only pay a low monthly premium (you don’t have to pay a service call fee), while most other providers charge this fee
  • Customers get unlimited calls per year
  • A+ rating and accreditation from the Better Business Bureau (BBB)

Cons

  • Plans aren’t customizable and cover systems, not appliances
  • Customers can’t choose their own contractor
  • Not available in much of the country, while many providers are nationwide

Service Line Warranties of America Plans and Coverage

Service Line Warranties offers 10 basic repair plans, each corresponding to a home utility system. When you visit the Service Line Warranties website, you can input your zip code and see the available service line protection programs and plans in your area. Since Service Line Warranties of America doesn’t provide a coverage map, trying to find information on gas line coverage is a hit-and-miss search if it’s not available in your zip code.

Problems with exterior water lines can cause standing water in your yard or basement, which can lead to a number of other issues. Here’s what this plan from Service Line Warranties will cover.

Exterior Water Service Line Coverage

What’s CoveredWhat’s Not Covered

Locating the blockage/collapse

Water lines that branch off the main service line

Excavation to expose pipe

Thawing of frozen pipes

Pipe replacement or repair

Water lines shared between multiple properties

Repair or replacement of seals and joints

Unblocking

Fitting external valves

Fusing

Welding

Pipe cutting

Backfilling of areas disturbed by repairs

This warranty covers all septic and sewer line repairs and any damage caused to your yard while repairing them. Read our article about the best home warranty companies for septic coverage to learn more.

Exterior Sewer and Septic Line Plan

What’s CoveredWhat’s Not Covered

Locating the blockage/collapse

Septic tanks

Excavation to expose pipe

Leach fields

Pipe replacement or repair

Grinder pumps

Repair or replacement of seals and joints

Lift stations

Unblocking

Nonconforming drain lines

Fitting external valves

Fusing

Welding

Pipe cutting

Backfilling of areas disturbed by repairs

Burst, blocked, and leaky pipes can cause substantial damage to the inside of your home, so Service Line Warranties technicians are prepared to solve these problems.

Interior Plumbing and Drainage System Coverage

What’s CoveredWhat’s Not Covered

Leaking supply pipe to hot water heater

Appliances

Repair/replace burst interior water pipe

Fittings or fixtures

Unblocking an overflowing toilet or sink due to a clogged drain

Sprinkler systems

Leaking wax seal

Spigots

Clogged drain

Garbage disposals

Pumps or grinders

Although this company doesn’t offer coverage for individual electrical appliances like refrigerators or freezers, it will cover the main electrical system inside your home.

Interior Electrical Line Coverage

What’s CoveredWhat’s Not Covered

Distribution center (panel or fuse box)

Service entrance conductors

Faulty wiring to wall light

Knob and tube wiring

Faulty or damaged electrical outlet

Non-standard or non-permanent materials

Broken light switch

Damage due to disconnection from main electrical supply

Faulty or damaged GFCI outlet

Fixtures that must be plugged into an outlet

Faulty wiring to exhaust fan

Receptacles

Connectors

Just because an electrical line is on the exterior of your home doesn’t mean it’s the city’s job to repair it if it wears out. Here’s what you can expect with exterior electrical line coverage.

Exterior Electrical Line Coverage

What’s CoveredWhat’s Not Covered

Weatherhead

Damage due to disconnection from main electrical supply

Insulator

Transformers

Riser

Repair of low voltage wiring

Meter base

Generators

Service entrance conductor

Non-utility supplied power or lines

Permanent wiring

Appliances

High voltage wiring

Pool heaters

Wiring to detached garages

Light fixtures and fittings

If you have central air conditioning, this plan will cover any major repairs that need to be done to the system.

Cooling System Coverage

What’s CoveredWhat’s Not Covered

Capacitors and circuit boards

Air ducts

Internal fuses or breakers

A/C coils

Condensate pumps

Registers

Condenser motor and fan

Grills

Contactor switches and delay timer

Asbestos coverings

Fan controls, relays and filter dryer

Balancing of system

High and low pressure switches

External wiring/parts

Limit control

Compressors and chillers

Refrigerant

Condenser casings and coils

Relays, transformers and valves

Evaporator coils

Equipment fuses

Metering systems/TXV valves

Fan shafts, belts and relays

Thermostats or thermostat wiring

Standard thermostats with sub-base

This plan covers all the major components of a furnace heating system.

Heating System Coverage

What’s CoveredWhat’s Not Covered

Standard thermostats, transformers and wiring circuitry

Meter moves or replacement (except when required by code)

Blower bearings, belts, pulleys, motors, shafts and controls

Appliances

Standard air filters and spark igniters

Fixtures

Capacitors, equipment fuses and low pressure regulators

Lines not supplied by a utility

Disconnect fan, limit and rollout switches

Main and pilot burners, pilot burner generators and thermocouples

As gas lines age, they can begin to break down, so Service Line Warranties offers a plan specific for gas-heated homes.

Gas Line Coverage

What’s CoveredWhat’s Not Covered

Natural gas supply lines

Meter moves or replacement (except when required by code)

Gas safety shutoff valve

Appliances

Sections of pipe furnace

Fixtures

Sections of natural gas supply pipe

Lines not supplied by a utility

Most home warranty companies consider a water heater as its own system and provide separate coverage for it—Service Line Warranties is no exception.

Water Heater Repair Plan

What’s CoveredWhat’s Not Covered

Burner supply tube and assembly

Jacket and interior doors

Drain and gas valves

Exhaust venting

Pilot light

Expansion tanks

Temperature control

Non-flexible piping

Main burner

Electrical service wiring

There does not appear to be any add-on or customizable options with this home warranty company—you may only choose from the warranty plans that the company offers in your location. However, you can purchase packages that combine the company’s heating and cooling plans in some locations.


How Much Does Service Line Warranties of America Cost?

Service Line Warranties of America is unique in that your premium is all you pay. Typically, you would have to pay a service call fee every time a technician comes to inspect a problem if you have home warranty coverage. However, with Service Line Warranties, you’re required to pay only a monthly premium.

The premium will vary by geographic area, but as an example, here are the prices and maximum payouts for the Wyncote, PA, zip code, 19095.

Type of PlanMonthly PremiumAnnual BenefitMax Cost per CallMax Calls per Year

Exterior Water Line Coverage Service

$5.99

$7,000

None

Unlimited

Exterior Sewer and Septic Line Plan

$6.24

$10,000

$1,000

Unlimited

Interior Plumbing and Drainage System Coverage

$11.99

$5,000

$2,500

2

Plumbing and Drainage Coverage

$14.49

$12,000

$2,500 interior, $3,500 exterior

2 interior, 2 exterior

Interior Electrical Line Coverage

$6.49

$4,000

$2,000

2

Exterior Electrical Line Coverage

$5.49

$3,000

None

Unlimited

Cooling System Coverage

$11.49

$1,750

None

Unlimited

Heating System Coverage

$11.49

$1,750

None

Unlimited

Gas Line Coverage

$4.99

$8,000

None

Unlimited

Water Heater Repair Plan

$6.99

Unlimited

$750

Unlimited

Note: Service Line Warranties offers discounts in some locations. For example, in this zip code, the company offers the first year of its Exterior Septic/Sewer Line plan for 50% off—it would normally be $12.48 a month. Purchasing a combo plan, if one is available in your area, may also save you money over purchasing both plans separately.


How to File a Claim with Service Line Warranties of America

Service Line Warranties of America customers can call 866-922-9006 at any time to submit a claim.

The company will dispatch one of its contractors to repair or replace the faulty part, as long as it’s covered by your plan. There’s no need to pay the technician—you will only need to sign off on the service line repairs, and Service Line Warranties will pay the contractor.


Service Line Warranties of America Reviews

Service Line Warranties of America has been an accredited business with the Better Business Bureau (BBB) for 14 years, and it maintains an A+ rating based on its handling of customer complaints. Despite its rating, Service Line Warranties of America has a mix of positive and negative reviews, as any good home warranty company will have.

  • SLWA customers praise the company’s professional and experienced technicians, quick response times, and effective solutions, with many expressing gratitude for having the warranty when faced with major water or sewer line issues.

Here is what some of the company’s customers had to say.

“All workers were professional, friendly and very experienced. The problem could have resulted in digging up our yard but they were able to resolve it through far less invasive measures.” — Ginnie H., April 15, 2023, 5 stars

“This is a good company. I have been using them for a long time. They have been out a few times to unclog the sewer line. It would be good if they could replace or fix the line. That would really do the trick.” — Gordon L., March 14, 2023, 4 stars

“We’ve had Service Line Warranties for quite a few years for both the water line and the sewer line, but never really thought we would need them. We were wrong! Thank goodness we had the warranty when the water line had a major leak. The response from Service Line was quick and we were very happy with the work that was done! The men who came out were great and left our yard looking good. They answered all our questions and were very professional. I have been recommending Service Line Warranties to all my friends.” — Faye S., April 11, 2023, 5 stars


Service Line Warranties of America Company Information

Service Line Warranties of America is the official provider for the National League of Cities Service Line Warranty Program, and the NLC Service Line Warranty Program is administered by SLWA parent, Utility Service Partners, Inc. Service Line Warranties of America and Utility Service Partners are part of HomeServe USA Corp, a company providing home repair solutions in the United States and Canada.


SLWA Alternative Home Warranty Providers

We reviewed 13 home warranty companies, and chose our top alternatives to Service Line Warranties of America in the table below:

Star Rating BBB Rating Monthly Cost Service Fee Response Time Link
Liberty Home Guard Liberty Home Guard
NR** $49–$59 $65–$125 Up to 48 hours VISIT SITE
American Home Shield American Home Shield
B $29–$89 $100–$125 Up to 48 hours VISIT SITE
Select Home Warranty Select Home Warranty
B- $44–$47 $60–$75 48-84 hours VISIT SITE
Elite Home Warranty Elite Home Warranty
B+ $44–$58 $70 Up to 48 hours VISIT SITE
First American Home Warranty First American Home Warranty
B $42–$82 $100–$125 4-48 hours VISIT SITE
AFC Home Warranty AFC Home Warranty
B $35–$94 $75–$125 24-48 hours VISIT SITE
Cinch Home Services Cinch Home Services
B+ $30–$56 $100–$150 2-24 hours VISIT SITE
2-10 Home Buyers Warranty 2-10 Home Buyers Warranty
A $27–$61 $65–$100 Up to 48 hours VISIT SITE
Liberty Home Guard
Logo Liberty Home Guard
Star Rating
BBB Rating NR**
Monthly Cost $49–$59
Service Fee $65–$125
Response Time Up to 48 hours
VISIT SITE
American Home Shield
Logo American Home Shield
Star Rating
BBB Rating B
Monthly Cost $29–$89
Service Fee $100–$125
Response Time Up to 48 hours
VISIT SITE
Select Home Warranty
Logo Select Home Warranty
Star Rating
BBB Rating B-
Monthly Cost $44–$47
Service Fee $60–$75
Response Time 48-84 hours
VISIT SITE
Elite Home Warranty
Logo Elite Home Warranty
Star Rating
BBB Rating B+
Monthly Cost $44–$58
Service Fee $70
Response Time Up to 48 hours
VISIT SITE
First American Home Warranty
Logo First American Home Warranty
Star Rating
BBB Rating B
Monthly Cost $42–$82
Service Fee $100–$125
Response Time 4-48 hours
VISIT SITE
AFC Home Warranty
Logo AFC Home Warranty
Star Rating
BBB Rating B
Monthly Cost $35–$94
Service Fee $75–$125
Response Time 24-48 hours
VISIT SITE
Cinch Home Services
Logo Cinch Home Services
Star Rating
BBB Rating B+
Monthly Cost $30–$56
Service Fee $100–$150
Response Time 2-24 hours
VISIT SITE
2-10 Home Buyers Warranty
Logo 2-10 Home Buyers Warranty
Star Rating
BBB Rating A
Monthly Cost $27–$61
Service Fee $65–$100
Response Time Up to 48 hours
VISIT SITE
Company BBB Rating Monthly Cost Service Fee Visit Site
NR** $49–$59 $65–$125 VISIT SITE
B $29–$89 $100–$125 VISIT SITE
B- $44–$47 $60–$75 VISIT SITE
B $42–$82 $100–$125 VISIT SITE
B $35–$94 $75–$125 VISIT SITE
B+ $44–$58 $70 VISIT SITE
B+ $30–$56 $100–$150 VISIT SITE
A $27–$61 $65–$100 VISIT SITE
No results were found.

Is Service Line Warranties of America Right For You?

We give Service Line Warranties of America a 6.97/10. Service Line Warranties provides coverage for plumbing, sewer, gas, and electric systems and charges low premiums and no service call fees. The maximum caps on repair payouts are high and the claims process is simple. However, the company only covers some of your home’s systems and is available in only a few states.

If you’re interested in a more comprehensive home warranty, we recommend Liberty Home Guard for customers seeking affordable system and appliance coverage and top-rated customer service. You can read our detailed home warranty provider reviews below:


Our Rating Methodology

We back up our home warranty ratings and recommendations with a detailed rating methodology to score each provider objectively. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and conducting focus groups and consumer surveys. 

We score each provider against our review standards, which include four comparison categories: coverage, value, trust and transparency, and availability and service. We rate each provider across 31 factors within these categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We then convert the final scores to a 5-star rating. 

Here’s a breakdown of our weighted factors:

  • Coverage (40%): We scored coverage based on included home systems and appliances, add-on options, and unique benefits. We also compared coverage caps and policy exclusions.
    • Additional coverage items
    • Annual coverage cap
    • Home systems coverage
    • Major appliances coverage
    • Obstructed wall coverage cap
  • Value (30%): We compared the coverage level received to monthly pricing to determine plan value. We considered premium pricing, service fees, and flexibility in customizing plan costs. 
    • Average monthly cost
    • Cost flexibility
    • Lowest service fee
  • Trust and Transparency (16%): We evaluated each company’s reputation using the Better Business Bureau ratings and customer reviews on third-party review sites. We read through plan change policies, workmanship protections, and sample contract availability. 
    • Brand reputation
    • Policy change flexibility
    • Sample contract availability
    • Workmanship guarantee length
  • Availability and Service (14%): We award higher scores for faster claim processing and response times. We also considered service technician policies, including options to choose your technician. 
    • Claims process
    • Guaranteed response time
    • Service flexibility

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.