Super Home Warranty Review
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Super Home Warranty offers subscription services that cover the repair and replacement of your home’s appliances and systems. Super also provides access to home maintenance, including HVAC tune-ups and dryer vent cleaning. Super is headquartered in San Francisco and offers service in 14 regions across 8 states. We break down Super Home Warranty’s three plans, pros and cons, and pricing below.
Super Home Warranty Pros and Cons
Compare the benefits and drawbacks to investing in a Super Home Warranty plan.
Pros
- Doesn’t have a cap for the number of service appointments you can schedule
- Covers unknown pre-existing conditions
- Provides protection for home systems and appliances and offers home maintenance services
Cons
- Only available in Arizona, Texas, Illinois, Maryland, and Washington D.C.
- Doesn’t provide 24/7 customer service
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Super Home Warranty Plans and Coverage
This subscription-based, technology-driven service provides three plan levels: Simple, Signature, and Lux. All three plans include coverage for major home systems and appliances and provide unlimited access to home service technicians who can assist with breakdowns, repairs, and replacements.
Simple Plan
With a Simple plan, customers receive coverage for the following items:
- Dishwasher
- Range/oven/cooktop
- Built-in microwave
- Garbage disposal
- Trash compactor
- Range exhaust fan
- Air conditioning
- Heating system/heat pump
- Ductwork
- Interior plumbing
- Plumbing stoppages
- Water heater
- Interior electrical
- Ceiling fans
- Central vacuum
- Garage door openers
Signature Plan
Every item under the Simple Plan is covered by the Signature Plan. Customers will also receive the “It’s Covered Upgrade” under the Signature Plan, which includes coverage for the following items:
- Heating: registers and grills
- Indoor plumbing: faucets and shower heads, pressure regulators, instant hot water dispensers, sewage ejectors, toilets of like quality, and costs to locate
- Water heater: expansion tanks and problems caused by sediment
- Indoor electrical system: built-in lighting fixtures, smoke detectors, and doorbells
- Range/cooktop/oven: rotisseries, racks, handles, knobs, and dials
- Lining dishwasher: racks, rollers, and baskets
- Microwave oven: door glass, interior linings, and shelves
- Garage door: springs, hinges, and remote transmitters
- Permits and code upgrades
- Refrigerant recapture and disposal
- Equipment disposal
- Structural modifications (to accommodate replacement equipment)
- Kitchen refrigerator with ice maker and dispenser
- Washer and dryer
- Enhanced stoppage coverage
Lux Plan
This is the most comprehensive coverage option for Super Home Warranty customers. It covers everything in the Simple and Signature plans, plus the following items:
- Smart home devices
- Washing and cooling drawers
- Gas fireplaces and outdoor gas and fire pots/pits
- Landscape lighting
- Expanded coverage limits
- Water softener and reverse osmosis
Optional Add-Ons
Highly reviewed home warranty providers offer add-on coverage, giving you more protection on home systems and appliances. With Super, you have the option of adding the following items to any plan:
- Brand-for-brand appliance coverage (covered by Lux)
- Outdoor plumbing coverage (covered by Lux)
- Smart home devices
- HVAC equipment incompatibility coverage
- Additional refrigerator units
- Built-in pool and spa
- Salt water pool and spa
- Additional pool pumps
- Water softener
- Guest house
- Septic system
- Well pump
Note: The coverage cap limit will depend on the item you cover and your chosen home warranty plan. Most appliances under the Simple plan are covered up to $3,000, whereas Lux plans cover up to $10,000 on appliances.
Super Maintenance Services
In addition to home warranty coverage, Super provides maintenance services that include pre-season HVAC tune-ups, pest control, lawn pre-emergent service, carpet cleaning, ceiling fan and light fixture maintenance, dryer vent cleaning installation, weed treatment, window cleaning, termite treatment, re-keying, and lawn fertilization. Super’s website notes these services aren’t available in all markets, and prices vary depending on location.
Super Home Warranty Pricing
Unlike traditional home warranty companies, Super charges a subscription fee. You can pay on a monthly basis or pay for an annual subscription (which lowers your monthly fee). Costs vary based on your location, the size of your home, and the plan you choose, so we recommend getting a quote from Super for more accurate pricing.
For a 1,500- to 5,000-square-foot home in Washington D.C., Simple plans start at $64 per month ($729 per year), Signature plans start at $75 per month ($869 per year), and Lux plans start at $119 per month ($1,399 per year). These costs are quite high, especially when you compare them to the average home warranty cost, which ranges between $25 to $50 per month.
| Plan Type | Monthly Cost | Annual Cost | Service Call Fee |
|---|---|---|---|
| Simple | $64+ | $729+ | $75 |
| Signature | $75+ | $869+ | $75 |
| Lux | $119+ | $1,399+ | $75 |
Note: Service call fees are not included in the monthly premium. Super’s per-visit service call fee is $75, which is in line with the industry average.
Super Home Warranty Claims Process
Your care and repair coverage goes into effect within 15 days of purchase. You can submit a service request through the website, mobile app, or email or call Super at 844-99-SUPER. The company will then work with a technician in their network to schedule an at-home visit.
Customer service is not available 24/7, unlike most home warranty companies. Super’s customer service hours are 9:00 am to 9:00 pm Monday through Friday, 9:00 am to 7:00 pm on Saturdays, and 10:00 am to 7:00 pm on Sundays.
Repair services are typically scheduled during regular business hours, between Monday and Friday, with the exception of holidays.
Super Home Warranty Reviews
Super holds a B rating from the Better Business Bureau (BBB). As of April 2020, there are 30 customer reviews, with a mix of them being positive and negative.
- While many customers appreciate Super’s user-friendly technology, effective problem-solving, and helpful concierge service, some contractors have reported issues with the company’s payment practices and paperwork requirements.
Here are a few BBB reviews from Super customers.
“Love the easy-to-use technology combined with the ability to reach a human when needed.”— Kristin B. on 3/26/2020
“I have dealt with about 5 other home warranty companies in the past. Super was the only one that solved issues the first time someone was out. Their concierge also has worked with my tenants to fix handyman issues, and I just got a new fridge. Would not use ANY other home warranty company. Stick to Super.” Jon on 2/6/2020
“I am a contractor and Super refused to pay our fee after the job was accepted. And asking for a w9 and we’re not even in the network.” — Jose M. on 3/17/2020
Our Final Super Home Warranty Review
We rated Super Home Warranty 4.3 out of 5 stars. There are many benefits to choosing Super, including:
- An easy-to-use platform available on all smart devices
- Convenience with the availability to track expenses, services, etc.
- Quick coverage, available 15 days sooner than most home warranty agreements
- Concierge services, as well as maintenance services that include air filter changes, smoke detector tests, chimney cleaning, etc.
While there are perks to choosing Super for home warranty coverage, there are some drawbacks:
- Limited nationwide coverage
- Expensive plans ($64–$119 a month) compared to other home warranty companies that charge $25–$50 a month
Since Super doesn’t provide nationwide coverage and its plans are expensive, we recommend going with a home warranty provider that offers more comprehensive coverage at an affordable price.
Frequently Asked Questions
How do I request service from Super?
As soon as you become a member (15 days after you purchase a subscription), the Super team can coordinate a high-quality service or repair through the Concierge feature on the app.
Does Super cover pre-existing conditions?
Yes, Super covers unknown pre-existing conditions under Buyer’s coverage for recent home purchases. Super recommends submitting a home inspection report to the company to confirm that there weren’t any pre-existing conditions detected that you were aware of before signing up for service.
Does Super cover maintenance services?
Yes, every Super plan includes maintenance services for tasks such as HVAC tune-ups and carpet cleaning.
How do Service Rewards work?
You can earn Service Rewards by referring friends to sign up for Super with your unique referral code. Your Service Rewards can be applied to any maintenance or Concierge service scheduled through the Super app. These rewards are good as long as you’re a paid subscriber.
Can I transfer my Super subscription?
If you sell your home during your coverage period, you can transfer your Super subscription to the new owner by calling 844-99-SUPER. However, if you are moving to a new property and need coverage, you must purchase a new Super subscription plan for that property.
Our Rating Methodology
We back up our home warranty ratings and recommendations with a detailed rating methodology to score each provider objectively. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and conducting focus groups and consumer surveys.
We score each provider against our review standards, which include four comparison categories: coverage, value, trust and transparency, and availability and service. We rate each provider across 31 factors within these categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We then convert the final scores to a 5-star rating.
Here’s a breakdown of our weighted factors:
- Coverage (40%): We scored coverage based on included home systems and appliances, add-on options, and unique benefits. We also compared coverage caps and policy exclusions.
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- Additional coverage items
- Annual coverage cap
- Home systems coverage
- Major appliances coverage
- Obstructed wall coverage cap
- Value (30%): We compared the coverage level received to monthly pricing to determine plan value. We considered premium pricing, service fees, and flexibility in customizing plan costs.
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- Average monthly cost
- Cost flexibility
- Lowest service fee
- Trust and Transparency (16%): We evaluated each company’s reputation using the Better Business Bureau ratings and customer reviews on third-party review sites. We read through plan change policies, workmanship protections, and sample contract availability.
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- Brand reputation
- Policy change flexibility
- Sample contract availability
- Workmanship guarantee length
- Availability and Service (14%): We award higher scores for faster claim processing and response times. We also considered service technician policies, including options to choose your technician.
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- Claims process
- Guaranteed response time
- Service flexibility
To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.