Mayflower Moving Review (2024)
How do you decide on the best moving company to hire when you relocate? In addition to exploring each company’s service offerings and state availability, it’s important to research a company’s reputation for customer satisfaction. To aid you in your search, we evaluated the top moving companies in the nation including Mayflower Moving.
When you’re ready to move—whether it’s local or long-distance—make a confident decision about the company you work with. Keep reading this Mayflower moving review to determine if the company is the best choice for your next move.
Our Take
Mayflower is a nationwide moving company that was founded in 1927. Its federally licensed team can help you move across the country or the world. With hundreds of locations, it provides a wide range of moving services.
Mayflower calls themselves, “America’s Most Trusted Moving Company,” their company promises to provide you with a high level of service, but its third-party reviews reflect a mix of both satisfied and dissatisfied customers.
Pros & Cons
Here’s an overview of Mayflower’s pros and cons. Take a look to see if it offers the services and quality you’re looking for:
Pros
- Over 90 years in business and an experienced team
- Provides full moving services with the option to customize your package
- Available nationwide for local and long-distance moves
Cons
- Cost can get expensive depending on the services you add on
- Some reviews mention damaged items
- No locations in Delaware, Hawaii, Rhode Island, or West Virginia
Mayflower Moving Services
Mayflower provides moving services for local, long-distance, and international moves. It provides homeowners and renters with loads of options to customize their moving package to fit their needs. Take a look at some details for each service:
- Local moves—Mayflower can help you relocate within the same state or city. However, for this service, the company will refer you to local moving companies that are among its preferred agents. These third-party companies can help you move down the street.
- Long-distance moves—The Mayflower team is federally licensed to provide long-distance moves that are cross-country or just to the next state over.
- International moving—The company can help you relocate to any of over 150 countries around the world. This service starts with a consultation to identify your needs and build a plan for your move. The Mayflower team can even help with customs clearance management.
Specialty Moving Services
Mayflower provides a service called Snapmoves for people with fewer items to transport. This option is ideal for people living in condos, apartments, or one- to two-bedroom homes.
You also have the option to purchase short- or long-term storage. This gives you the added flexibility for your move, which can come in handy if your new home is not yet move-in ready.
Full-service moves from Mayflower include:
- Optional Full Value Protection
- Full or partial packing services
- Loading and unloading of household belongings
- Disassembly and reassembly of standard bed frames
If you need more assistance with your move, you can also add on services like debris removal or loading and transport for large specialty items like pianos, lawnmowers, smart beds, boats, and cars.
Mayflower also provides services for corporate and military moves. Explore the company’s website for many helpful resources like a Moving Checklist, an eight-week planner, a Supplies Checklist, and more.
Mayflower Availability
Mayflower works with preferred agents around the country to provide its moving services and storage solutions. You can find one of its agents at over 500 locations in 46 states around the country.
Mayflower Transit has branch locations in all states except the following:
- Delaware
- Hawaii
- Rhode Island
- West Virginia
To view a full list of locations for Mayflower, visit the Locations page on its website and enter your state or zip code.
Mayflower Plans and Cost
Here are some starting prices for full-service moving packages offered by Mayflower Transit:
Essentials Plan
- Cost: $195
- Includes:
- Gold Standard Protection plus an additional $5,000 protection
- Claim assistance and identity theft protection
Plus 1 Plan
- Cost: $395
- Includes:
- Everything included in Essentials, plus:
- $25,000 additional protection
- Select one from the available convenience services like debris pickup, PC and network -disassembly and setup, and home theater disassembly and setup
Plus 2 Plan
- Cost: $595
- Includes:
- Everything included in Plus 2, plus:
- Select two of the available convenience services
Mayflower moving costs will vary from person to person. That’s because each moving quote is based on personal factors surrounding your move, such as your belongings and the distance you’re traveling.
When you work with your Move-In Coordinator during your move survey, they’ll discuss which factors may impact your price. These factors may include the distance of your move, how many belongings you need to transport, and which additional services or protection you’d like to add.
How To Book a Move
When you are ready to get started with services from Mayflower, request a quote for your upcoming move.
1. Start Your Online Booking Process
You can start the process online by providing some information about yourself and your upcoming move. Enter the zip code of your current home and new home, how many rooms you are moving, and whether you are looking for additional services like packing or car shipping. Then, you’ll be able to schedule a move survey with the company.
2. Schedule a Move Survey
During this appointment, you’ll partner with a dedicated Move Coordinator who will provide you with an estimate. Mayflower makes this process easy because you can now have a virtual survey to learn about your moving needs without having to meet in-person.
You’ll video chat on a mobile device, walking your Coordinator through your home to discuss your packing and loading needs. He or she will then provide you with resources to help plan your move and reserve your move date.
3. Book Your Move
When your move is booked, you can access shipment tracking on the website. Simply type in your last name and order number to get a status update on Moving Day.
Customer Reviews
A company’s reputation for customer service is a crucial factor when deciding if it deserves your business. That’s why we take a look at each moving company’s ratings on online review platforms.
On the Better Business Bureau, Mayflower has an A+ rating*. It is not accredited, but that isn’t uncommon since companies must pay for accreditation.
Some negative Mayflower moving reviews mention damaged valuable items, while others state that the team did not handle antiques with care. Other customers left positive comments that complimented the team’s great service, friendliness, and ability to make the moving process smooth.
Check out some more Mayflower reviews from previous customers:
Lydia P. via BBB said:
“I was assured my items would be moved with care. That did not happen, one crate fell apart at every move… The other two crates came and most of my antique furniture was scratched and ruined. The third crate reappeared months later in total destruction and missing 2/3 its contents…They only insure each crate for $10,000.00.”
John W. via Google said:
“We used this company recently when we relocated from Miami Beach to Plantation Acres. The move included packing and several weeks in storage. The workers were very professional and easy to work with. We will surely use them again.”
*BBB data accurate as of March 2023
Is Mayflower Best for You?
Our review of Mayflower’s moving services concluded that the company is worth considering, especially if you want to hire a cross-country moving company. The company is widely available, covering 46 states, and is ideal for movers who need a lot of professional help, like specialty packing, auto transport, and home tech setup.
Also, the company has online resources and tools like the virtual survey to ensure you get an accurate quote.
However, many Mayflower moving reviews on third-party review sites mentioned damaged property during a move, so that may be a drawback of its level of customer service.
We recommend getting a quote from one of our top rated moving companies. Our top pick is International Van Lines, you can read our thoughts on them in our review.
Frequently Asked Questions
Can Mayflower transport my car to my new home?
Yes, Mayflower provides auto transport services to help with car shipping within the country. Its team uses both enclosed and open-sided car carrier vehicles. To learn more about this service and include it in your moving quote, contact Mayflower’s customer service line.
What is Full Value Protection from Mayflower?
This move protection is included in every initial quote. It helps protect your belongings during a move should an accident occur. The basic Full Value Protection covers $6 per pound of belongings. If you need more coverage, you can opt for additional protection from the company.
Does Mayflower have a list of prohibited items?
Yes, Mayflower discourages its customers from packing hazardous materials, perishable items, and those with high or sentimental value inside the moving truck. Valuable personal items are safer and more secure when carried within your vehicle.
Our Rating Methodology
We back up our moving company ratings and recommendations with a detailed rating methodology to objectively score each company. We conduct research by reading through the company websites, analyzing customer reviews, conducting consumer surveys, requesting quotes, and speaking with customer representatives. We then score each moving company against our review standards for services, contents coverage, scheduling, trailer and container options, additional benefits, and reputation to arrive at a final score out of 100.
To share feedback or ask a question about this article, send a note to our team at reviews@thisoldhousereviews.com.