Disasters like fires or floods can devastate your home, making fast, effective cleanup crucial. That’s where professional restoration services come in. For nearly a century, ServiceMaster Restore has restored millions of homes and businesses after disasters. But how does it stack up against other options? We examined how this company handles service, pricing, and more to see if it’s your best choice.
Our Take on ServiceMaster Restore
ServiceMaster Restore provides restoration services for homeowners and business owners who have been struck by an accident or crisis. Its team works to reverse the damage caused by disasters such as floods, fires, and major storms.
Dedicated to providing quality customer service while helping people rebuild their homes, ServiceMaster partners with insurance companies to process claims. It also plays a role in advising other professionals in the industry and developing quality standards for disaster relief.
Pros & Cons
We identified the following pros and cons based on our research as well as what we found in ServiceMaster Restore reviews on third-party websites. See what you can expect from hiring its team for restoration services around your home or business:
| Pros | Cons |
|---|---|
|
Over 65 years of experience and a good reputation for customer service |
No pricing listed on the site |
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Support is available 24/7 with nationwide locations |
No centralized list of locations |
|
Partners with insurance companies to handle claims |
ServiceMaster Restore Services
The team at ServiceMaster Restore provides custom restoration services for commercial properties, and ServiceMaster Restore provides emergency restoration services to help homeowners recover from disasters like fires, floods, and severe weather. The company prioritizes rapid response times to minimize damage and prevent further issues.
Its certified technicians use industry-leading tools, such as commercial-grade vacuums, air purifiers, and infrared mold detection, to restore homes efficiently. ServiceMaster Restore also assists customers in navigating the insurance claims process.
Restoration Services
ServiceMaster Restore offers expert restoration for a range of property damage scenarios:
- Fire and smoke damage: Comprehensive cleanup and repairs, including demolition, structural inspection, rebuilding, and deodorization
- Mold remediation: Identification and removal of mold, along with moisture control measures to prevent future growth
- Water damage: Advanced moisture detection tools, digital sensors, and thermal imaging to diagnose and extract excess water
- Weather damage: Repairs for wind, rain, and storm-related destruction, including roof, siding, window, and structural restoration
Specialty Services
In addition to traditional restoration, ServiceMaster Restore offers specialized services:
- Eco-friendly cleaning: Green cleaning solutions to restore homes with minimal environmental impact
- Smoke and odor removal: Treatment for persistent odors from cigarette smoke, cooking, or fire damage
- Trauma and biohazard cleanup: Disinfection and restoration following crime scenes, unattended deaths, or hazardous spills
ServiceMaster Restore Locations
ServiceMaster is a locally owned company with a national franchise network that includes over 800 locations in the United States and international locations in 14 additional countries. The website does not include a full list of its locations, however.
To find a ServiceMaster Restore location near you, search your zip code on the Locations page of its website.
How Much Does ServiceMaster Restore Cost?
ServiceMaster Restore’s pricing depends on the extent of the damage and the type of restoration needed. For an accurate estimate, homeowners should contact a local ServiceMaster agent.
The company works directly with insurance providers to streamline the claims process. As a homeowner, you’ll be responsible for paying your deductible while ServiceMaster bills your insurance company for the remaining costs. This process helps simplify payments and reduce financial stress during an already difficult time.
Requesting Service
If you are in need of restoration services, ServiceMaster Restore’s customer service team is available 24/7 to assist you. Start by finding a location near you. Then, fill out the form online to provide them with information about the restoration services you’re looking for. You can also call the customer service line to schedule service.
Your restoration project will start with an inspection to assess the damage done to the home. Then, your agent will provide you with an estimate of the work that needs to be done. The ServiceMaster team will take the proper steps to prevent future damage and restore your property to pre-crisis or “pre-loss” conditions.
Customer Service
Experiencing a crisis in your home can be a stressful situation. So, when it comes to restoring your property, it’s ideal to work with a team that’s kind, courteous, and reliable.
Because ServiceMaster Restore has franchised locations across the country, it has multiple profiles on the Better Business Bureau. Grades and customer ratings vary depending on the location, with some location-specific profiles holding grades as high as an A+.
As is the case with most restoration companies, ServiceMaster Restore reviews range from extremely positive to fairly negative. Some satisfied customers praised the company for its team’s professionalism, while a few unhappy customers mentioned having trouble getting in touch with ServiceMaster Restore.
Here are some real ServiceMaster reviews from previous customers:
Deborah W. via BBB said:
“We had a hot water line burst during [the] night, ServiceMaster came within the hour. Quickly and efficiently, [the] crew had accessed the severity of water damage and installed 7 pieces of commercially rated equipment. For the next few weeks to come, folks came every day to maintain progress. We would highly recommend them.”
Anonymous via BBB said:
“ServiceMaster was hired to…inventory and clean items after our house fire…They immediately started taking pictures and removing items from cupboards…We have not received the discarded inventory list. Also, we have a list of items not returned to us that we know were okay…They refuse to answer our emails or calls regarding this situation.”
Our Conclusion
Our review of ServiceMaster Restore found that the company is a great resource for restoring your home after a crisis. It is available nationwide, and its team partners with many insurance companies around the country. ServiceMaster Restore responds to a variety of requests after disasters and accidents occur around the home, from severe weather damage to household mold and accidental fire. ServiceMaster holds a positive reputation, and its 24/7 support is a major plus.
FAQs ServiceMaster Restore
How long will my restoration project take?
ServiceMaster Restore does not provide details on the timeline of its restoration projects because each homeowner’s situation will vary. The team provides customized solutions to disasters and crises like fire, flooding, and more. For the most accurate projection of how long restoration will take for your home, request a quote and speak with one of ServiceMaster’s agents.
What is “pre-loss condition”?
The ServiceMaster team will work to restore your home to its pre-loss condition, which is the original state before the accident or disaster. The company will use materials that are of a similar quality as the existing materials in your home. If there is any damage in your home that was not caused by the crisis or disaster, the team can give you a quote for non-insured work.
How will my restoration services be paid for?
If you are filing an insurance claim, you will be required to pay the deductible to ServiceMaster Restore, and the company will then bill your insurance company for the balance of the work completed. If your project is not covered by insurance, the provider will help you build a payment plan for non-insured work.