Natural disasters such as fires and floods can leave behind devastating damage that requires immediate attention to your property. If your home has suffered damage from a storm, fire, flood, or other disaster, you need clear guidance and swift, expert solutions to get back on your feet quickly. Choosing the right restoration services company for your needs is crucial, but it can be difficult when so many other things are racing through your mind after a disaster.
We spent 30 hours researching and assessing the top restoration companies in the nation to help you find the right one for your needs and budget. In this article, we’ll review SERVPRO, assess its available services, and go over the pros and cons of hiring this company for your home improvement projects.
Our Take on SERVPRO Restoration
SERVPRO was founded in 1967 and is currently headquartered in Gallatin, Tennessee. Its team of professional cleanup and restoration experts can help you recover from disasters like water damage, fire, mold, and storm damage around your home. It also provides commercial restoration services for businesses and public spaces.
The SERVPRO team promises fast service after a disaster, with a customer service team that’s available 24/7. The company also works with insurance companies to process and handle claims.
Pros & Cons
Below are some of the advantages and disadvantages of SERVPRO.
| Pros | Cons |
|---|---|
|
Offer 24/7 emergency service |
Below-average customer service ratings |
|
Thousands of nationwide locations |
Website does not include a centralized list of locations |
|
BBB rating of A- |
No sample pricing listed on the site and some customer complaints cite lack of transparency in pricing |
SERVPRO Restoration Services
SERVPRO offers a range of services and resources to help you recover after disasters and crises. Its team focuses on restoring what it can, rather than replacing everything.
Here’s a breakdown of its main services:
- Fire damage restoration: Trusted technicians restore your home to its pre-fire state. After a damage assessment, they board up your home, place roof tarps, and remove smoke odor, soot, water, and debris.
- Mold remediation: SERVPRO’s team uses microbial remediation methods to remove dangerous mold. It often pairs these services with water restoration and structural drying. They use advanced equipment to isolate and remove affected areas.
- Water damage restoration: SERVPRO helps you handle issues like flooding, severe weather, and leaky appliances. Its team uses advanced equipment to detect moisture, remove standing water, and clean and dry your items. The job isn’t done until your home is deodorized and sanitized.
- Storm damage restoration: Disaster recovery teams help you after natural disasters. Their local resources and 24/7 availability allow them to respond quickly to events like floods, wildfires, and more.
In addition to the services listed above, SERVPRO offers home cleaning services for the following:
- Air ducts and HVAC
- Biohazard
- Blinds and curtains
- Carpet and upholstery
- Crime scene
- Floors, walls, and ceilings
- Odor removal
- Sewage overflow
- Vandalism and graffiti
The Certified SERVPRO Cleaned program is a defensive cleaning service that helps businesses and restaurants protect against the spread of germs and viruses.
SERVPRO Locations
SERVPRO has 1,700 franchises across the nation. However, its website does not have a full list of its locations. Instead, you can use the search bar on the Locations page to type in your zip code and find the location nearest you.
How Much Does SERVPRO Restoration Cost?
The cost of restoring your property with SERVPRO can vary widely depending on several key factors:
- Extent of damage: The more severe the damage, the higher the cost. While minor water or smoke damage may be relatively affordable, extensive structural repairs can escalate quickly.
- Location: Prices for SERVPRO services can vary based on regional market differences in labor and material costs.
- Materials and equipment: Specialized equipment or materials required will also affect overall pricing.
- Scope of work: Costs will vary based on the extent and complexity of the restoration required, including any necessary mold remediation, odor control, or biohazard cleanup.
- Size of the area: A larger damaged area requires more materials and labor, increasing the overall cost.
- Your budget: Review your insurance policy to understand your coverage for different types or levels of restoration work. SERVPRO’s damage claims experts provide direct assistance with reviewing policies and determining areas your insurance company could cover.
Requesting Service
When you’re ready to schedule restoration service from SERVPRO, its customer service team is available 24/7. Once you find a location near you, call to request an inspection. Then, a technician will arrive to assess the damage and give you an estimate for restoration services.
SERVPRO works with a number of insurance companies that refer their customers to SERVPRO for disaster claims that require restoration services. While you wait for your restoration team to arrive, you can follow the company’s special guides online for the best tips to follow after a fire, storm, or another disaster.
SERVPRO Reviews and Customer Service
When hiring a restoration company to service your home, its level of customer service is an important factor to consider. On the Better Business Bureau, SERVPRO is accredited with an A- rating and only one customer review.
Unhappy customers mentioned that the company overcharged them for services or was not transparent about pricing up front. Another mentioned some technicians were careless during a service visit, leaving a front entry door to the home open.
On the other hand, many customers complimented the team for being knowledgeable, understanding, and prepared to complete the job well. Others mentioned a fast response time.
Read some more SERVPRO reviews from homeowners like you:
Thomas K. via Google said:
“I needed a second opinion when there was mold found in the AC closet in my apartment. [A technician] came out [for] free…to do an inspection, educated me on what was going on, and made professional recommendations that gave me the confidence to go to the management company to ask for both safety and recuperation measures.”
Tracy B. via Google said:
“I strongly urge anyone in need not to use SERVPRO…Once they ascertain that it is an insurance payment, they overcharge… I had those extremely loud blowers in the kitchen due to a leak to mitigate the damages but they blew up so much dust and debris it was causing my son’s asthma to flare up…I got hit with a bill in the ballpark of $1186.”
Our Conclusion
SERVPRO provides comprehensive support for various types of crises like fire, flooding, mold, and severe weather. It has thousands of franchise locations around the U.S. and partners with insurance companies to handle their customers’ claims. While customer service may vary by location, the company has been in business for over five decades, offering both home and commercial services, with experts qualified to get the job done right. We recommend that customers in need of restoration services get an estimate from SERVPRO to compare prices with competitors.
FAQs About SERVPRO Restoration
How can I tell if there is black mold in my home?
Black mold, also known as “toxic mold,” can begin to form both indoors and outdoors, and it thrives in areas with a lot of moisture. If your home has high indoor humidity (above 45%), it could be at risk for mold forming. Mold can also produce a strong, musty odor.
If you suspect there’s mold in your home, stay away from the affected areas and do not touch it. For the most accurate assessment, contact a professional mold remediation company to inspect and determine the type of mold in your home.
Can SERVPRO save my documents and photographs after a crisis?
Yes, SERVPRO provides document restoration services after fire or water damage. Its team uses caution when handling documents that have been damaged, and the company can help restore them, depending on the severity of the damage. SERVPRO technicians use methods like air-drying, dehumidification, freezer drying, vacuum freeze-drying, and vacuum thermal drying to restore documents to their pre-crisis condition.
What are the types of sewage cleanup?
SERVPRO and its team can help you restore damage from clean water (clear water leaking from a water supply or a leaky faucet), grey water (water slightly contaminated like a liquid toilet overflow or dishwasher water), and black water (grossly contaminated wastewater). Make sure to note which type of sewage overflow you’re dealing with when requesting emergency service.