Mr. Rooter Plumbing brings family values, straightforward pricing, and 24/7 service to the plumbing industry. Its network of locally owned providers helps businesses and homeowners with leaks, clogs, remodeling, builds, installations, and more. We evaluated Mr. Rooter based on its coverage, services, customer reviews, and other attributes. Learn more about the company and see if it’s a good fit for your home.
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Background and Availability
Founded in 1970, Mr. Rooter Plumbing is a family of independently owned and operated plumbing companies in the U.S. and Canada. Mr. Rooter is available in 46 states, including all but Hawaii, Maine, North Dakota, and Vermont. The company employs licensed and insured service professionals and offers upfront pricing with no overtime charges. Mr. Rooter Plumbing’s customer service team is available 24/7, and the company offers emergency services around the clock, providing quick services for time-sensitive repairs that customers can’t afford to wait to have fixed.
| Pros | Cons |
|---|---|
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Is available 24/7 |
Not available in Maine, Hawaii, Vermont, or North Dakota |
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Provides emergency plumbing services |
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Doesn’t have overtime charges |
Mr. Rooter Plumbing Services
Mr. Rooter Plumbing offers a variety of plumbing services for homeowners and commercial clients. With its plumbing services, Mr. Rooter guarantees all workmanship. Below, we’ve provided a list of the company’s services for residential and commercial customers.
From emergency plumbing services to addressing frozen pipes, here are a few residential and commercial services performed by the company:
- Plumbing diagnosis and inspection
- Plumbing system maintenance
- Sewer system backups
- Water heater installation
- Water heater repair and replacement
- Leak detection
- Clogged drains
- Hydro Scrub jetting
- Plumbing repairs
- Plumbing video camera inspection
- Sump pumps
- Water line repairs
- Well pump service
- Drain cleaning
- Plumbing replacement and installations
- Sewer line repair and sewer line replacements
- Trenchless sewer line repair
- Water line replacement and installations
- Well installation and replacement
Regarding commercial services, Mr. Rooter Plumbing can serve all sizes and types of locations, including:
- Restaurants and bars
- Hotels and resorts
- Business offices
- Health clinics and hospitals
- Assisted living and nursing homes
- Sports arenas
- Malls and shopping centers
- Food retailers and grocery stores
- Convenience stores and gas stations
- Schools, colleges, and universities
- Public buildings and airports
- Plants that process food
Emergency Plumbing
Mr. Rooter also provides emergency plumbing services. This is important, as some plumbing issues need to be addressed immediately in order to prevent larger problems in your home.
Advantage Plan
Mr. Rooter provides an Advantage Plan membership that includes these benefits:
- Priority scheduling: Advantage Plan members are given priority when emergency service is needed.
- Preferential pricing: Members receive special discounts.
- Periodic specials: Advantage Plan clients receive an updated record of every plumbing visit that lists every issue or repair the company has completed.
- Transferable agreement: Advantage Plans are transferable to new homeowners.
How Much Does Mr. Rooter Plumbing Charge?
Mr. Rooter’s pricing depends on the specific plumbing issue, so the company handles plumbing costs on a case-by-case basis rather than with set rates. A standard service fee is typically involved with an initial assessment of the job, and Mr. Rooter doesn’t offer free estimates. However, the company provides flat pricing for each unique project, not an hourly rate based on the time required, meaning customers don’t have to worry about unexpected charges and overtime rates. This type of upfront pricing is important since unexpected factors can impact project timelines, especially since plumbing issues can vary in scope.
Customer Service
Mr. Rooter’s customer service team is available 24/7 to handle emergency calls for plumbing disasters that can’t wait until the morning. When you call, you’ll talk to a real person (not an automated system) who can quickly assess your needs.
Once the immediate issue is handled, Mr. Rooter will work with you to find an appointment that fits your schedule and promptly dispatch a licensed and insured technician who will show up on time and in uniform.
The tech will arrive ready to tackle your problem, offering a written estimate before work begins and a guarantee on all parts and labor. Plus, with no extra charges for nights and weekends as part of Mr. Rooter’s upfront pricing structure, there are no surprises.
Read more: How To Find and Hire a Qualified Plumber
Mr. Rooter Customer Reviews
Because Mr. Rooter’s plumbing companies are independently owned and operated businesses, some third-party review websites have different webpages for the company’s businesses. We researched Mr. Rooter Plumbing of Wake County in North Carolina and found that the company has generally received great reviews.
Here’s a sampling of positive and negative Mr. Rooter reviews:
“I had an emergency, and I didn’t know who to call. I found out [Mr. Rooter] was open after hours. [From the] office staff to the technicians, [the company] was extremely helpful! My technician was very knowledgeable.” — Kali C. via Yelp on November 15, 2019
“[My technician] was extremely polite and knowledgeable. He put in a lot of time to find the right part, and [the company] held to the agreed-upon price for the job. [The technician] and his assistant both wore high-end face masks.” — Don B. via HomeAdvisor on July 9, 2020
“The technician was not sure of the job and his work either…[The service was] overpriced, and I will never hire a plumber [again] with [his] attitude and [lack of] professionalism.” — Anonymous via Home Advisor on May 6, 2017
“I called twice waiting on the company to respond. I was told I’d be called. I was never called, and my water heater sits leaking as I wait for [the company’s response]. Customer service was not good! It’s been 12 hours and still no reply.” — Heather H. via Yelp on January 4, 2020
Our Conclusion
Mr. Rooter Plumbing is a reputable plumbing franchise that offers upfront pricing, emergency services, and no overtime charges. Because each of its businesses is independently owned and operated, we recommend that prospective customers research third-party reviews in their specific location. While inspections are required before the company provides quotes, you can get started on receiving an estimate by visiting Mr. Rooter Plumbing’s website.
Company Overview
- Company name: Mr. Rooter Plumbing
- Company type: Private
- President: Doyle James
- Years in business: 50
- Phone: 855-982-2028
- Website: https://www.mrrooter.com/
FAQs About Mr. Rooter
Who owns Mr. Rooter?
Mr. Rooter is owned by Neighborly, Inc., a company that owns 27 home service brands, such as Aireserv, Glass Doctor, Molly Maid, and Mr. Electric, and over 4,300 franchises.
What does Mr. Rooter do?
Mr. Rooter is a plumbing company that offers a variety of residential and commercial services, including drain cleaning services, plumbing system maintenance, and water line repairs.
Is Mr. Rooter a franchise?
Yes. Mr. Rooter is a family of independently owned and operated plumbing companies.