How To Avoid Hidden Fees From Moving Companies (2024 Guide)
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Planning and executing a move can be difficult. One frustrating aspect is budgeting for the hidden costs that professional moving companies may charge. The best way to deal with this is to research companies beforehand and plan accordingly. Here, we’ll identify some of the most common hidden fees in the moving process and offer tips on avoiding them.
Research Moving Companies
The first step is to find an honest, reputable moving company. Gather recommendations from family and friends, and look at the Better Business Bureau (BBB) website for well-rated movers in your area. Read customer reviews on the BBB page and other review sites like Trustpilot to see if customers complained about hidden fees or bad service. Take into account how long the company has been in business.
As you look, remember that the cheapest moving company isn’t always the best. Any moving company that transports items via truck must be licensed with the Federal Motor Carrier Safety Administration (FMCSA), which you can check on the U.S. Department of Transportation website. Anyone can offer moving services like loading and unloading, but that doesn’t mean everyone is reputable or will take good care of your belongings. Read both positive and negative reviews for any company you consider.
Get Multiple Estimates
All professional movers should give free estimates for their services based on, at minimum, the distance of your move, the dates, and the number of household goods. Always get this moving quote in writing, and make sure you understand the type of estimate it is. Nonbinding estimates are approximations—you may pay more than the figure listed.
Binding estimates are fixed in that you won’t pay more, but they’re usually based on weight. They may also require an in-home inspection and are often only valid for a set time. You may end up paying the full amount even if the actual weight of your items is less than what you estimated while obtaining a quote.
Quick Tip
- You’ll get the most accurate estimate by making a detailed inventory of your belongings, particularly if you pay based on weight. Look up makes and models online for large objects and appliances to find approximate weights.
You should also take the time to understand what is and isn’t included in the estimate. If you want packing, loading, transportation, unloading, and unpacking, ensure that the estimate accounts for all of that.
Understand Pricing Structure
Moving companies may charge based on weight (pounds), volume (square or cubic feet), or time (hours). Most reputable companies charge for transportation by weight rather than volume. Hourly pricing, which is typical for packing and loading labor, is the hardest cost to predict, as unanticipated challenges can impact it on moving day. The hourly charge may also be per person, so if you have two movers loading your things at $50 per hour, the three-hour cost could be $300.
Here are some common additional fees that may impact the final price:
- Cancellation or rescheduling
- Carrying items up flights of stairs or in elevators
- Expedited services or guaranteed delivery times
- Extra pickup or delivery stops
- Fuel for the moving truck
- Furniture assembly or disassembly
- Highway tolls
- Loading equipment rental (dollies, hand trucks, etc.)
- Long-carry fees if the distance from the door to the truck is greater than about 75 feet
- Moving insurance
- Packing materials
- Shuttle fee if the full-size truck can’t park near your new home
- Storage fees for delayed long-distance moves
- Transporting very heavy or bulky items (pianos, wardrobes, etc.)
- Travel fee for workers to get to and from your location
These fees don’t apply in all circumstances, but if they’re likely to come up during your move, make sure to ask about them in advance.
DIY What You Can
The more services you require from a moving company, the higher the cost. The good news is there are many options between a full-service move and a do-it-yourself (DIY) move. Packing and unpacking your own belongings is a key way to save, since packing services are expensive.
However, be honest about how much time and physical strength you must devote to the move. Long-distance moves and moves with large families are difficult without substantial help. Consider hiring specialists to load and unload—they’ll know how to safely transport large and fragile items and pack a truck so that your belongings won’t shift and break during the trip.
Disclose Special Requirements
The more information you can give the moving company upfront, the less likely you are to face surprises when the invoice arrives. Make sure they know about any large, fragile, or heavy items. Describe the environments in which the movers will be working, including any stairs, and estimate the distance between the front door and the truck’s parking spot. Attempting to hide this information from the movers won’t save you money. You’ll just incur extra charges on top of an inaccurate estimate.
Schedule Carefully
Moving companies often charge more for moves scheduled at the last minute or during peak season. If your schedule is flexible, you may save by booking your move at an off-peak time. Movers’ peak or busy periods include the spring and summer, the beginning or end of the month when leases end, and weekends.
Quick Tip
- If you can schedule your move in the middle of the week, in the middle of the month, and/or in fall or winter, you’ll likely get lower rates.
Read the Contract
Once you’ve chosen your moving company and decided to book your move, read the fine print and terms and conditions. If you have questions or concerns about any clauses or fees, ask them before you sign.
Reserve Parking
Parking may not be an issue for homeowners with large driveways or plenty of curb space. However, if you’re moving to or from an apartment or urban center, you don’t want to deal with parking tickets on top of everything else. You may also incur extra fees if the truck driver has to circle the block waiting for parking or if the movers have to carry your belongings a long distance.
Always plan in advance for loading and unloading the moving truck. This can involve speaking with building management or a neighborhood homeowners association to determine what’s permissible. You should also contact the municipal government at your destination to find out if you need a parking permit. Not all cities issue them, but you may need to request one at least three days in advance if they do.
Check Cancellation Policy
Find out in advance what the consequences of a delay or cancellation are. Cancellation fees tend to rise exponentially as you approach your moving date. Identify this time frame with your moving company beforehand so you can make a plan.
Include Tipping in Your Budget
Don’t cheap out by not tipping your packers and moving crew. The usual rate is about $4–$8 per person per hour, though if it’s a large group, you can pay a lump sum to the foreman or coordinator and let them divide it. Although moving companies won’t include tips in your estimate, plan for them in your budget. This is not an extra or hidden fee—it’s part of the cost of moving.
Review Your Bill
Once the move is complete, check your invoice against the estimate and look for unauthorized charges. Even if the estimate wasn’t binding, the moving company should be able to account for the difference based on the terms and conditions in your contract. If you can’t find any justification for the fee, you may need to initiate a dispute.
Our Conclusion
Some financial costs of hiring professional movers are inevitable, but you can protect your budget by planning for them in advance. You can use a moving cost calculator to get a ballpark estimate, but it’s important to contact multiple companies to get a more solid idea of the actual cost of your move. We recommend getting estimates from at least three moving companies and asking many questions about additional fees before you sign anything. There’s sometimes room for negotiation, especially if you move during an off-peak time.
FAQ About Hidden Fees From Moving Companies
How do I keep my moving costs down?
Here are some ways to save money when moving:
- Use clothes, towels, and blankets to wrap fragile items instead of buying bubble wrap.
- Ask friends who’ve recently moved or search online forums for free or donated packing supplies.
- Declutter before you move, reducing the number of belongings that need transportation.
- Do as much of the move yourself as you can.
- If you hire professional movers, do so during off-peak times.
- Take a careful inventory of your belongings to get the most accurate estimate.
How do I dispute a charge from a moving company?
If you think the moving company has charged you an unauthorized fee on your moving invoice, here’s how to proceed:
- Contact an attorney and file a lawsuit. Note that this is often an expensive option.
- Talk to a manager at the moving company. They may be able to explain the discrepancy or remove the charge.
- If you paid with a credit card, dispute the charge with your credit card company.
- Request out-of-court arbitration through the American Moving and Storage Association.
Where are some of the hidden fees of moving?
Here are some extra costs of moving to take into account:
- Travel fees for laborers
- Expedited delivery fees
- Fees for extra delivery stops
- Fuel fees and tolls
- Heavy or bulky item fees
- Long-carry fees
- Stair or elevator fees
How much does it cost to move?
The actual cost of your move will depend on the moving date and distance and your home size. However, the national average cost in 2022 was about $8,100, or about $41.59 per mile.
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