The Junkluggers Review (2024)
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Whether you’re getting ready for a move, clearing out the garage, or remodeling your primary bathroom, you’re going to face a pile of unwanted items or debris. Junk removal companies can streamline your renovation or house cleanup by picking up all the stuff you no longer need but can’t toss in the trash.
The Junkluggers is one of the top junk removal providers in the business. The Junkluggers was founded in 2004 in Stamford, Connecticut, by then-21-year-old Josh Cohen, who saw a need for a more eco-friendly solution to junk hauling. Read on to learn more about how the company measures up in terms of services, pricing, and customer feedback.
Our Take on The Junkluggers
If you’re eco-conscious and want to know that your junk removal service will recycle or donate as many items as possible, The Junkluggers may be the right choice for you. The We gave The Junkluggers our “Best for Donation and Recycling” award due to its partnership with nonprofits to donate reusable items.
The company is available throughout the United States, providing traditional full-service junk removal and moving services, such as packing and unpacking support.
Pros and Cons
Below are a few key pros and cons for The Junkluggers:
Cost
The Junkluggers bases its pricing on the size and number of items you need hauled and how much space they occupy in the hauling truck. According to the company’s website, a standard hauling truck can accommodate the contents of a studio or one-bedroom apartment.
Below is a breakdown of price ranges for The Junkluggers based on truck space. Keep in mind that these are general estimates. Costs will vary depending on where you live and the specific items you want to have removed.
| Truck Space | Removal Price |
|---|---|
|
Single item/items less than 10 sq. ft. |
Starting at $129 |
|
Quarter truckload |
$150–$275 |
|
Half truckload |
$250–$420 |
|
Full truckload |
$400–$600 |
Quote Process and Fees
Like many junk removal providers, The Junkluggers will not provide any pricing information online or over the phone. You must set up an appointment to have Junkluggers team members visit your home to look at your items in person. You can book your appointment online or by phone.
The Junkluggers will arrive within a guaranteed two-hour window and give you a written binding estimate. Your price won’t change even if your junk takes up more truck space than anticipated or takes longer to load than projected.
Binding estimates with The Junkluggers include the following:
- Sending a two-person crew
- Lifting even heavy items
- Sorting your items for recycling, donation, repurposing, or disposal
- Transporting items to a partner nonprofit organization, recycling center, or landfill
Junkluggers movers can typically remove your items immediately following the estimate if you agree to the pricing.
The Junkluggers Services and State Availability
The Junkluggers services are available in certain ZIP codes in every U.S. state except for the following: Alabama, Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Missouri, Nevada, New Hampshire, New Mexico, North Dakota, Oklahoma, South Dakota, Utah, Vermont, and Wyoming. You can check whether The Junkluggers is available in your area with the company’s online ZIP code tool.
The Junkluggers offers the following residential services:
- Appliance removal
- Assistance for hoarders
- Basement, garage, and attic cleanouts
- Estate cleanouts
- Furniture removal
- Senior downsizing
- Yard debris removal
The company accepts most large household items, including refrigerators, freezers, hot tubs, pianos, sheds, and mattresses. Business owners and property management companies can also call The Junkluggers for help getting rid of e-waste, such as computer and office equipment, and construction materials, such as concrete, insulation, paint cans, and ladders.
Luggers Moving, a division of The Junkluggers, provides packing, loading, and transportation services for relocations. Luggers Moving has limited availability, however, so you will need to contact the company to ask whether it can accommodate your move.
One of The Junkluggers’ standout features is its curbside pickup of unwanted items. You can simply leave your items at the curb ahead of your estimate, and a Junkluggers crew will send you a written estimate by text or email. The crew will then go ahead and load up your items at the curb if you accept the cost estimate.
The Junkluggers currently provides a 10% discount for customers who select the curbside pickup option.
The Junkluggers Customer Reviews
Through our analysis of hundreds of online comments, we found that The Junkluggers customers appreciated the company’s fair pricing structure and friendly junk removal teams. Customers who were not as happy with their experience noted scheduling issues.
Below are some examples of customer feedback:
“I’ve used this company four times and have been impressed and grateful for their hard work ethic, fair prices and the truly amazing courteous service we’ve always received. They haul more than 1-800-GOT-JUNK. Their prices are better and their customer service is 1,000 times better.” — Chad Simpson via Google Reviews
“Junkluggers hauled away a hot tub and huge patio umbrella for us, along with some other items from a recent home update. They were prompt and courteous. They did an excellent job with the removal and cleanup afterwards. I would recommend their services and plan to use them in the future.” — Bobbie Cobb via Google Reviews
“They did an excellent job and I have no complaints except for the scheduling. The scheduling did not occur in our local office and the people doing the scheduling did not know the hours and days they worked locally. This caused some problems.” — Jamie Ledford via Google Reviews
“I needed a sofa removed to make room for a new one. At first, I thought this company was going to be a problem because I was given a window of 11:30-1:30 and at the end of the window no one had shown up. I called and the staff was more than willing to find out what was wrong. The previous job ran over and was longer than expected, which was totally understandable. I wasn’t home at the time they arrived, but my husband said nothing but good things about this company. Very professional and apologetic about their delay….” — Alia Donald via Google Reviews
Our Conclusion
The Junkluggers is an experienced full-service junk removal company with a record of excellent service. The company may particularly be a good fit for those who want an eco-friendly way to haul their unwanted items.
Since The Junkluggers’ mission is to keep 100% of its hauls out of landfills by 2025, the company aims to find ways to recycle or reuse most household goods. Through partnerships with charities, The Junkluggers can easily donate your gently used items and will send you a receipt for tax purposes within 14 days of drop-off.
Note that the company is only available in cities and towns within 32 states. The company’s moving services, while a practical alternative to traditional full-service movers, are also only available in select areas.
FAQs About The Junkluggers
Does The Junkluggers really recycle?
The Junkluggers recycles as many items as possible. The company’s mission is to recycle or repurpose 100% of the items it collects by 2025. As part of the junk hauling process, crews will sort through your items to determine what they can recycle or donate to reduce the number of items they bring to the landfill.
Are there any items The Junkluggers cannot take?
Like most junk removal companies, there are certain items that The Junkluggers cannot take. Those items include paint, chemicals, and asbestos.
Does The Junkluggers offer a guarantee?
The Junkluggers offers the “Green Guarantee.” Junkluggers’ 100% customer satisfaction policy ensures that crews will arrive within the designated two-hour appointment window (excluding same-day bookings). The company also guarantees that your price will not change after you receive your estimate and that you will receive a tax receipt for donated items within 14 days.
Our Rating Methodology
We back up our moving company ratings and recommendations with a detailed rating methodology to objectively score each company. We conduct research by reading through the company websites, analyzing customer reviews, conducting consumer surveys, requesting quotes, and speaking with customer representatives. We then score each moving company against our review standards for services, contents coverage, scheduling, trailer and container options, additional benefits, and reputation to arrive at a final score out of 100.
To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.